RELEVANT EXPERIENCE : Minimum 5 years in a sales related environment operating at a management level.
Proven track record in sales leadership, team management and strategic planning.
MINIMUM QUALIFICATION S: Matric Driver's License PREFERRED QUALIFICATION : Bachelor's degree in business management, marketing or related fields is advantageous.
BEHAVIOURAL SKILLS : The ability to inspire, motivate, and guide teams toward achieving their goals.
Clear and effective communication with team members, clients, and other departments to ensure alignment and understanding.
Fostering teamwork and encouraging cooperation among different teams to achieve common objectives.
Providing support and development opportunities for team members to enhance their skills and performance.
Assessing data and performance metrics to identify trends, opportunities, and areas for improvement.
Addressing and managing conflicts or issues within the team or with clients in a constructive manner.
Prioritizing client needs and maintaining strong relationships to enhance customer satisfaction and loyalty.
Being flexible in response to changing market conditions and adjusting strategies as needed to meet evolving challenges.
PRIMARY FUNCTIONS OF THE POSITION : Providing leadership, direction, and guidance to both sales representatives and the client services team to ensure they meet their targets and goals as well as developing and growing these teams.
Foster a positive team environment by promoting open communication and encouraging collaboration among sales staff.
Implement training programs to enhance the skills of the sales team, focusing on product knowledge, sales techniques, and customer engagement.
Establish and manage recognition programs and incentive payouts to celebrate team and individual achievements, reinforcing a culture of excellence and motivation.
Interacting with Exports/Operational teams/Supply Chain to ensure alignment with the group strategy Weekly/Fortnightly group and one-on-one meetings with the teams and individuals Supporting sales representatives by accompanying them to certain key strategic customers Serving as the main point of contact for clients, addressing inquiries, issues, and concerns in a timely and professional manner.
Scoring Career guides with the team Develop and execute sales strategies that align with company goals, targeting market opportunities and identifying areas for expansion.
Maintain relationships with key strategic customers, ensuring their needs are met and identifying upselling or cross-selling opportunities.
Analyze sales performance data to identify trends and drive accountability within the team to achieve revenue growth.
Maintaining a book of a few strategic accounts Oversee the development and implementation of a robust CRM system that captures customer interactions, sales data, and analytics to enhance sales processes.
Provide training on SANA, equipping the sales team to effectively engage with customers online and utilize technology in their workflows.
• Utilize data analytics and dashboards to assess sales performance and market trends, enabling data-driven decision-making for strategic initiatives.
Continuously assess market conditions and competitive landscape to identify potential risks and develop mitigation strategies.
Ensure that sales practices adhere to company policies and legal regulations, promoting ethical behavior within the sales team.
Develop and maintain contingency plans for potential disruptions, ensuring the sales team is prepared to adapt to changing market conditions.
Performance management of underperforming sales representatives and client services teams Manage customers risk with Credit Manager, increasing insurable limits, monitoring bad paying customers Manage Sales Representative aged stock Identify and research potential new markets or customer segments to diversify the company's customer base and reduce reliance on existing accounts.
KEY PERFORMANCE AREAS : Percentage increase in sales GP & Tons over a period, indicating overall sales performance.
Percentage of customers retained over a given time frame, reflecting client satisfaction and loyalty.
Percentage of sales representatives meeting or exceeding their individual sales targets.
The average GP generated per sale, testing effectiveness of upselling and cross-selling strategies.
Percentage of leads that are converted into customers, testing effectiveness of the sales process.
Feedback from clients regarding their experience, measured through Net Promoter Score (NPS).
The rate at which new markets or customer segments are successfully penetrated, indicating growth and diversification efforts.