Job Description - Sales Manager (HOT0B5D3)
Job Number:Sales Manager (HOT0B5D3)
Work Locations:Hilton Durban 12-14 Walnut Road Durban 4001
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.
What will I be doing? As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
Analyse local market trends and competitor activity to identify business leadsDevelop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streamsNegotiate room rates/packages with corporate clientsDevelop and implement creative local marketing channels, including social media channelsPrepare company contracts for the hotel in accordance with current business and pricing conditionsWork within current business strategies and recognising potential opportunitiesCooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programsAttend Sales events, as requiredProduce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leadsAnswer customer queries in a prompt and professional mannerManage staff performance in compliance with company policies and proceduresRecruit, manage, train and develop the Sales teamWhat are we looking for? A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work under pressure and under own initiativeExperience in a sales role with a proven track record to close a saleIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of local marketKnowledge of hospitalityPassion for sales and for achieving targets and objectivesDegree-level qualification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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