The Stryker Sales/Clinical Support Intern responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures.
This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Essential Duties & Responsibilities:Servicing existing and new customer base within the theatre and clinical environment.Providing theatre and wider HCP staff with in-depth training on Stryker products.Working closely with other team members within the defined region, and the regional Sales Manager, to ensure customer service levels are best in class.Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, and ensuring good asset management practice.Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times.Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.Additional responsibilities as directed by RSM (Regional Sales Manager).Implementation of training, provision of instruments, and implementation of new Stryker business.Plan, execute, and monitor all measures necessary to help achieve industry-leading support.
Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments.Demonstrates excellent product knowledge and professionalism with workshops.Provides theatre and other HCP staff training on Stryker products, which could include organizing and conducting training workshops and events for a broad customer group.Reports to the Regional Sales Manager to ensure customer service levels are best in class.Communicates essential features and benefits of products and their clinical application.Demonstrates outstanding ethics at all times.
Treat customers and other Interns with respect and represents Stryker in the best possible light.Behaves with integrity, delivers on commitments within required timescales.Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.Conducts trials and evaluations of products in theatre and clinical environments as required.Makes observations of customer needs and liaises with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.Maintains a basic business plan highlighting daily, weekly, and monthly objectives.Develops an understanding of the local healthcare environment and Regional strategy. Qualifications/Requirements:Preferable Technikon/university qualification within the medical field or Biokinetics, Sports Science, BSC Anatomy/Physiology.Driver's License.Preferable South African Citizen.
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