Job DescriptionPrimary ResponsibilitiesPrepare individual sales action plans in line with the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the expansion of the business.
Materialize current sales opportunities and identify new ones to meet required revenue targets within defined areas of responsibility.Specific ResponsibilitiesIn conjunction with overall sales strategy, create sales plans to grow SGS revenue for designated accounts/region.
Identify, research, plan, contact potential clients to establish new business in order to achieve targeted revenue growth.
Anticipate, identify and understand client's needs and concerns.
Make recommendation to clients of the various solutions the company offers and translate those into sales opportunities.
Prepare presentations, quotations, service agreements and tenders within set deadlines.
Ensure timely and professional submission of information requested by clients.
Ensure follow-up.
Develop and Maintain sales materials and product knowledge.
Prepare and submit timely and accurate reports of sales activities, especially client visits/calls.
Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers.
Monitor customer satisfaction.
Maintain positive relationships with current and potential clients through regular contacts.
Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
Support marketing strategy and business development teams as appropriate Track competitor activity Assist for invoicing and support for collection as determined by the Business Manager Maintain a database of clients with contact information: telephone, direct mail, e-mail and networking.
Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities.
Forward potential opportunities to other Business Lines as appropriate Provide on-the-job training to new sales employees.
At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures At all times, comply with SGS code of Integrity and professional conductQualificationsMatric (Grade 12)Commercial diploma and/or Technical diploma