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Job Description Maintains a sales call pattern averaging 25 calls a week.Minimum two accounts entertainment per week.Establishes and maintains histories on every account with his/her market segments.Attend the daily Departmental Sales briefing and debriefing.Attend weekly review, with all feedback and planned calls and entertainment of the following week.Submit weekly sales activity report to the Asst. Director of Sales, on Government Segment.Develops Prospects Accounts, and implement a Sales Action Plan for each account.Attends the start of functions related to accounts handled.Seeks intelligence information from accounts and competition.Interacts and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments.Assist with Sales Blitz, coordinated by the Asst. Director of Sales.Performs related duties and special projects as assigned.Implements and executes all sales objectives and action plans to reach and exceed targets set.Solicits and services both Corporate and Groups business.Within established parameters, quotes and negotiates corporate contracts and groups business and where needed, involve Director of Sales to close contract.Where applicable, closely coordinate and communicate with the international sales office regarding RFP accounts/markets serviced by Outbound Sales.Ensures that the response to any business request is actioned within 24 hours maximum.Promotes and produces sales leads for the Swissôtel Al Murooj, Dubai outside of the coverage area.Provides feedback to the Director of Sales on changing marketing conditions, including trends in the competition, because of direct sales solicitation, telephone, and direct mail, in his/her market areas.Solicits and serves transient and group business and meetings.Formulates corporate offer letters and yearly contracts and any other required business correspondence.Arranges site inspections of the hotel.Handles incoming calls and ensures messages are taken and details are forwarded to the person concerned.Attends departmental and communication meetings as requested by Department Head.Attends major events in the hotel and city as requested by Department Head.Closely monitors accounts revenue and business production of own corporate portfolio.Maximizes upselling opportunities whenever possible.Establishes and maintains files of major accounts and assists Assistant DOS in maintaining the accounts management system.Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.Disseminates sales-related information to other departments as appropriate.Maintains close communication with the Events Management Team in the negotiation process of their accounts.Follows up with the Events Management Team after the post-event meeting with Thank You calls and sends Thank You Letters.Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.Reviews direct competition and conducts regular research.Keeps updated with client relationships and overall business goals.Updates the Director of Sales on the negotiation event/progress of each group.Maintains an up-to-date account and contact database and details in the property management system.Ensures comprehensive and up-to-date knowledge of properties' unique selling points, features, amenities, services, and policies.Ensures that Swissôtel Al Murooj, Dubai Sales Policies and Standard Operational Procedures are adhered to at all times.Qualifications At least one year of experience in the same position.Experience in 4-5 star hotels.Good communication skills.Valid UAE driving license.Bachelor's Degree.Additional Information Directly opposite The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes' drive to DIFC, World Trade Centre, and just 15 minutes' drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city's favoured destinations for business or leisure.
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