Reports to: Senior Sales Enrolment Manager
Working location: Hybrid, Cape Town
Start date: 02 September 2024 (ideal)
Working Hours: 8 hrs daily, (rotational shifts varying from early to late)
About GVI
Looking to find a real purpose in your career again? At GVI, our teams bring a range of specialised skills together for a common goal: supporting a more sustainable future.
GVI is an international multi-award-winning social enterprise. We offer conservation and community development programs in 13 countries, all aligned to the United Nations Sustainable Development Goals, and led by our teams and experts from the communities we operate in.
Working at GVI is fast-paced and fun. We value passion, authenticity and innovation, and we treat our stakeholders with compassion and respect.
About the role
Are you ready to transform your sales expertise into a force for global good? GVI is on the hunt for an enthusiastic Sales Enrollment Manager to join our team, bridging the gap between inspiring impact and reaching ambitious targets.
Role and responsibilities:
Work to close the sale to ensure GVI programs have enough participants to run.
This is an internal sales role and you will be responsible for building rapport with our potential participants to inspire them to book a program with GVI.
Successfully use sales tools (ie discounting, fear of loss, etc.) to drive close.
Focus on lead conversions across all channels; nurturing leads and responding to enquiries in an efficient and timely manner.
Maintain a high level of GVI product knowledge, through ongoing training, to ensure accurate advice is provided to match participants onto the right program and manage their expectations accurately.
Organise and manage your lead accounts on Salesforce to ensure effective and efficient lead handling.
Maintain contact with alumni to encourage repeat business where relevant.
Host breakout rooms at GVI virtual Open Days to drive engagement with leads and encourage the close.
About you
As a Sales Enrollment Manager, you'll be the guiding star for potential participants seeking to volunteer, intern, or study abroad with GVI. Your charm and charisma will light up the sales journey as you engage with clients, offer expert advice on our programs, and inspire them to embark on life-changing experiences.
Your Superpowers: (Requirements)
3+ years of sales expertise with a proven track record of success (within the tourism/education industry advantageous).
Fluent in spoken and written English.
Able to manage multiple tasks simultaneously and work in an organised manner.
Tech-savvy: CRM and G Suite preferred (Salesforce advantageous).
Exceptional ability to communicate over the phone.
Exceptional written communication over Live chat platforms.
A burning passion for driving positive change in the world.
The Extra Shine: (Nice to haves)
While not a must, international travel experience is advantageous.
Experience working international hours doing sales or customer service with the EMEA, APAC and US markets.
KPIs that Fuel Your Journey:
Champion inbound lead conversion across multiple channels – from inquiries to callbacks for EMEA, US, Canada, and APAC.
Ignite revenue growth through your exceptional ability to close deals via telephone calls, live chat platforms and GVI open days.
Be the compass of participant expectations and program knowledge.
Play your part in achieving business goals through a minimum revenue contribution.
Benefits
We're not interested in empty perks like having a coffee culture. Here's what our global team enjoys:
Social fund.
Training fund.
Half days on the first Friday of each quarter.
Collaborative, flexible culture.
Transparency – hear directly from the CEO consistently.
We laugh a lot, genuinely care about and support each other.
To apply
Please send your CV, portfolio, and a cover letter stating why you feel you would be best suited to this position at GVI.
Note: Applications without the requested cover letter will not be considered.
Please note: We will do our utmost to respond to all applicants, however, given the large volume of applications we receive, this isn't always possible. If you do not hear back from us within three-four weeks, please take it that on this occasion your application was unsuccessful.
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