Sales Development and Business Operations ManagerLocation: Cape Town, South Africa Salary: Competitive + commission Benefits: Private medical insurance Start Date: ASAP Reports to: Sales Director (UK) Hours of work: Full time (UK working hours) Experience: 5+ years Language: English (Required)The CompanyDatabarracks is an IT Resilience managed service provider based in South West London. We do more than just protect technology – we enable our customers to get on with what they do best when the worst happens.We have grown substantially, winning new business and industry awards typical of companies many times our size. We did this by maintaining a small company ethos and hiring clever, motivated people who are invested in what they do and fun to be around.We're a tight, focused team, with the internal resources to provide meaningful opportunities for progression and on-the-job training. Some of our most senior staff members started in entry-level positions and have, through a combination of personal drive and internal support, made leaps up the career ladder.The RoleWe are seeking a dynamic and experienced Sales Development Manager & Operations Lead to spearhead our team of Sales Development Representatives (SDRs) and oversee the operational aspects of our business in Cape Town. This role demands a strategic thinker with outstanding leadership capabilities, a demonstrated history in sales management, and a proven ability to nurture and expand existing operations.The primary objective is guiding and managing a team of Sales Development Representatives (SDRs) to generate leads and build sales pipelines, ensuring the team meets its targets through effective coaching, performance management, and strategic planning.Key ResponsibilitiesSet up, lead, mentor, and motivate a team of Sales Development Representatives (SDRs) to achieve and exceed sales targets.Manage performance to achieve all KPIs.Deliver on outbound and inbound growth initiative goals.Lead the SDR recruiting process and make hiring decisions.Develop and implement effective sales strategies to maximise lead generation and pipeline growth.Provide ongoing coaching, training, and feedback to SDRs to enhance their performance and professional development.Partner with Business Development and Sales Operations to enhance sales outreach performance.Develop technology platforms to support SDR operations.Integrate with marketing to support outbound and inbound growth activities.Manage all aspects of business operations in Cape Town, including HR, IT, and local operations.Establish and maintain efficient processes and workflows to streamline operations and ensure optimal productivity.Act as the primary point of contact for all operational issues and liaise with relevant stakeholders to resolve promptly.Always represent Databarracks with honesty, integrity and in the best interests of the company.Comply with all Databarracks policies and processes relating to information security and quality management.Protect the confidentiality, integrity and availability of all Databarracks' information assets, as well as those of our clients, staff, and suppliers.Strive to enhance customer satisfaction.Carry out duties in line with any compliance or certification standards of the business.Skills and ExperienceThe ideal candidate will:Have at least 5 years' experience in management.Have at least 5 years' experience in technology and managed service sales.Be able to demonstrate the ability to coach and hold team members accountable for results.Be able to demonstrate a solid understanding of reporting, forecasting, and B2B sales processes.Show at interview outstanding communication, organisational, and leadership skills.Demonstrate a proficiency in CRM software and technology platforms to support operations.Have examples of successful project management skills.Have experience setting, managing, and monitoring sales targets and KPIs that drive to achieve the top line sales strategy.Have a personal proven track record of successful selling including sales management.Demonstrate experience with examples of coaching and developing sales professionals to achieve their goals and targets.Have a strong articulation and understanding of business operations, including HR and IT.Have had success in previous roles of recruiting top talent and fostering a collaborative team environment.Have proven experience in being able to prioritise tasks and allocate resources efficiently to meet project objectives.The ability to inspire, motivate, and lead a team towards achieving common goals.Strong decision-making skills and the capacity to provide direction and guidance.Strong commercial understanding and interest of the macro business environment.Excellent verbal and written communication skills to effectively convey ideas and instructions.Proficiency in fostering open and transparent communication within the team and across departments.The ability to articulate complex concepts and strategies in a clear and concise manner.Strong interpersonal skills to build and maintain positive relationships with team members and stakeholders.Commitment to the professional development and growth of team members through coaching and mentorship.Flexibility to adapt to changing priorities, market conditions, and organisational needs.Ability to thrive in a fast-paced environment and effectively manage multiple responsibilities simultaneously.Willingness to embrace new technologies and methodologies to drive innovation and improvement.Customer-centric mindset with a dedication to understanding and meeting customer needs.Resourcefulness in overcoming obstacles and finding creative ways to achieve objectives.If you're looking to join a team who work on genuinely exciting new business projects then this is the role for you.
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