FMCG concern is seeking a Sales and Customer Service Administrator to oversee customer service operations, ensuring customer satisfaction, and supporting various administrative tasks that facilitate smooth service delivery.
Responsibilities: Sales Admin Billing of invoices Daily sales reporting (invoice and captured sales) Customer rebate reporting (UMS, EST, ICC, IBC, Best Buy, SRC, OK franchise, Spar and Massmart) Clicks finance reporting (monthly sales sent to finance int the second week on every month) Customer portal maintenance and management GS1 portal maintenance Silo portal maintenance Update Pricing on SAP Manage export order portfolio Customer Service Customer order capture and processing as required (assisting order entry when required) Open & closing of accounts Aligning customers on recovery dates for stock through weekly reporting Communication from start to finish on customer orders including stock delivery, Stock recovery and Out of Stock and replenishment Damages Uplift process management (as defined in the Standard Operating procedure) Uplift tracking and alignment to assist in claim resolution (as defined in the Standard Operating Procedure) Support to Regional Sales Managers Feedback Response to Agents Reps & Customers on orders status lead times, queries on orders vs, feedback.
(Link between rep and distribution details) Dealing with Consumer product enquiry /availability, direct and supply specifics B2B reports, portal reports, retail chain) Responding to All Dist.
Centres on Out of Stock and Stock on Hand availability Supplier /Document Forms assistance with information requested / Year End Closure communication to Dist.
Centres.
Updating Customer PDF forms for New Product Developments / New Listing Forms Update tracker for orders placed Monthly Retail Chain Portal Reports to be sent to Regional Sales Manager's.
Updating Price list &Order Forms Support to Regional Sales Managers & Agents when information required and assistance on account status / pricing / invoices / back orders.
Month end to assist with capturing invoices Manage store issues with returns and uplifts Open New Accounts Respond To Customer Queries Assist with Capturing of Orders when sales order clerks are on annual leave, on sick leave and when there is backlog of orders.
Proforma invoice For Cash Sales & Export Customers to Be generated & sent to Customers.
Finance Customer master update and maintenance – first point of contact.
Know and understand group Accounts status (on hold), in line with finance updated and shared weekly (including new applications) Branch listing and impact on Trade Terms and Sales Cash in advance orders and tracking and closing Claims support and tracking and closing Follow up and feedback for sales related customer queries Billing of invoices Warehouse and Distribution Approve cancelling & returning of an order.
This would require investigation with sales members or customers.
Not Ordered, cancelled order and not listed Managing and Tracking Uplifts from Agents for Claims passed on uplifts by MSA distribution Assistance with supplier portal queries Liaise with and manage trucks delayed at stores in line with warehouse team Provide support to distribution with regards to Nominated Order Date (NOD) and Nominated Delivery Date (NDD) and lead times for delivery.
Requirements: Minimum: Matric; a post-matric qualification in relevant field or similar is advantageous.
At least 2 years of relevant experience.
Proficiency in MS Office, Excel, is essential.
SAP experience is required Please note only shortlisted candidates will be contacted
