JOB DESCRIPTION: Sales Coordinator
REPORTING: In the execution of your duties, you will report to the Branch manager and District Admin Manager.
PURPOSE: The role of the Sales Support Coordinator is to ensure the effective and efficient management of sales leads, receiving feedback from Sales Consultants regarding the outcome of appointments.
Your job description encompasses, but is not necessarily limited to the following: Requirements: Matric (Grade 12)Great communication skills (English, Afrikaans)Very strong administrative and computer skillsKey Performance Areas: 1. SALES SUPPORT Receiving feedback from Sales consultants regarding the outcome of appointments dailyCapture and record all relevant information on sales systems and update the call status accordinglyHandling red flags and resolution of related sales complaintsHandling sales-related enquiries by clients not related to new leads or leads in "Follow Up"Creating leads where clients did not call into the company (e.g. Website Leads, Self-Generated)Obtain quote value for reportingCreating leads to process paperwork2. VERIFICATION OF DATA Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads is duplicated, including but not limited to the loading of duplicate leadsEnsure correct DOA levels have been signed off for contracts and quotes.3. CREDIT VETTING AND DIRECT SALES Load lead onto the sales systemRecord the receipt of the application on the control sheetCheck and copy submissionsEnsure that the applications received meet the minimum standards4. REPORTING AND COMMUNICATION Assist with any problems or complaintsGive full feedback to clients where necessaryEnsure that information is communicated in a timely and accurate manner to all team members5. CREATING OF PO REQUISITIONS AND RECEIPTING Receive quotes from District Sales, technical, and Community Development team for purchasing of goodsEnsure DOA signs off for approvalCreate requisition on SAP system or financial systemEnsure PO is generated and submitted to the supplier by the procurement departmentReceive Goods delivery note and invoice for receiptingInform accounts payable to make payment to the supplier once receipting of invoice is processedFollow up with Suppliers for outstanding POs generated6. GENERAL Have knowledge about all facets pertaining to your positionAttend all required meetings and training sessionsKeep your workstation/office neat and tidy at all timesNot abuse company telephone for private callsFiling, faxing, ordering of stationery, and all other office dutiesAdhere to shift roster and office hoursEmails to be processed daily (up to date by COB)Assisting with other ad-hoc tasks, analysis, and projects as and when required by Management7. STANDING OPERATING PROCEDURES Ensure that the disciplinary code is adhered to at all timesStanding Operating Procedures must be upheldMeeting and keeping on agreed-upon targetsHigh standard of service must be upheldEnsure SOX compliance at all timesEnsure that the Big 5 principles are upheld at all times8. NOT LIMITED TO THE FOLLOWING (Receptionist duties): ADHOC Duties:Support and assist special project initiativesMaintain branch statistical informationSeller Administration support and processing of salesBranch Customer Support and query resolution in sales and technicalInternal process coordination of sales and technical productivityContracts administration quality check and submissionsCollect and collate daily and weekly activity reportsMake sure that all appointments are kept and that all the necessary resources are availableSchedule jobs with clients and technicians (Internal and external)Liaise with Sales Representatives on all installation requestsAssist walk-in clients with general requestsAnswering of the telephone lineLiaising with sellers and techniciansFloor salesTaking and processing of paymentsInterface with Clients at all levelsHandling Client Complaints and Resolve SuchTaking messages for StaffLoading contractsUpdating job registerEnsuring OTC loads current contractsEnsuring ADDS Report is correctBooking CONSULTANTS diariesClearing CONSULTANTS dairiesBe able to do PowerPoint presentationsCustomer ServiceOrganizing Skills
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