JOB DESCRIPTION: Sales Coordinator
REPORTING: In the execution of your duties, you will report to the Branch manager and District Admin Manager.
PURPOSE: The role of the Sales Support Coordinator is to ensure the effective and efficient management of sales leads, receiving of feedback from Sales Consultants regarding the outcome of appointments.
Your job description encompasses, but is not necessarily, limited to the following: Requirements: Matric (Grade 12)Great communication skill (English, Afrikaans)Very strong administrative and computer skillsKey Performance areas: 1. SALES SUPPORT Receiving of feedback from Sales consultants regarding the outcome of appointments dailyCapture and record all relevant information on sales systems and update the call status accordinglyHandling of red flags and resolution of related sales complaintsHandling of sales related enquiries by clients not related to new leads or leads in "Follow Up"Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)Obtain quote value for reportingCreating leads to process paperwork2. VERIFICATION OF DATA Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leadsEnsure correct DOA levels have been signed off for contracts and quotes.3. CREDIT VETTING AND DIRECT SALES Load lead onto the sales systemRecord the receipt of the application on the control sheetCheck and copy submissionsEnsure that the applications received meet the minimum standards4. REPORTING AND COMMUNICATION Assist with any problems or complaintsGive full feedback to clients where necessaryEnsure that information is communicated in a timely and accurate manner to all team members5. CREATING OF PO REQUISITIONS AND RECEIPTING Receive quotes from District Sales, technical and Community Development team for purchasing of goodsEnsure DOA signs off for approvalCreate requisition on SAP system or financial systemEnsure PO is generated and submitted to supplier by procurement departmentReceive Goods delivery note and invoice for receiptingInform accounts payable to make payment to supplier once receipting of invoice is processedFollow up with Suppliers for outstanding PO's generated6. GENERAL Have knowledge about all facets pertaining to your positionAttend all required meetings and training sessionsKeep your workstation/office neat and tidy at all timesNot abuse company telephone for private callsFiling, faxing, ordering of stationery and all other office dutiesAdhere to shift roster and office hoursEmails to be processed daily (up to date by COB)Assisting with other ad-hoc tasks, analysis and projects as and when required by Management7. STANDING OPERATING PROCEDURES Ensure that the disciplinary code is adhered to at all timesStanding Operating Procedures must be upheldMeeting and keeping on agreed upon targetsHigh standard of service must be upheldEnsure SOX compliance at all timesEnsure that the Big 5 principles are upheld at all times8. Not limited to the following (Receptionist duties): Support and assist special projects initiativesMaintain branch statistical informationSeller Administration support and processing of salesBranch Customer Support and query resolution in sales and technicalInternal process coordination of sales and technical productivityContracts administration quality check and submissionsCollect and collate daily and weekly activity reportMake sure that all appointments are kept and that all the necessary resources are availableSchedule jobs with clients and technicians (Internal and external)Liaise with Sales Representatives on all installation requestsAssist walk-in clients with general requestsAnswering of the telephone lineLiaising with sellers and techniciansFloor salesTaking and processing of paymentsInterface with Clients at all levelsHandling Client Complaints and Resolve SuchTaking messages for StaffLoading contractsUpdating job registerEnsuring OTC loads current contractsEnsuring ADDS Report is correctBooking CONSULTANTS diariesClearing CONSULTANTS diariesBe able to do PowerPoint presentationCustomer ServiceOrganizing SkillsWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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