J O B D E S C R I P T I O N JOB TITLE Sales Coordinator (CPT) ROLE HOLDER NAME REPORTING TO Rolando Sales Manager JOB LEVEL Skilled Technical and Academically Qualified Workers, Junior Management, Supervisors, Foreman and Superintendents (L3) DEPARTMENT Colbar Clothing DIRECT REPORTS - REQUIRED KNOWLEDGE, SKILLS & ATTRIBUTES Strong attention to detailGood judgement and problem-solving capabilitiesHigh level of commitment with ability to work independently and collaboratively.Ability to control processes and outcomes with strong interpersonal skillsStrong multi-tasking capabilities.Strong stress management and coping skillsAssertive and execution drivenSound relationship buildingStrong sense of ethics, integrity and honestyWorking knowledge of MS Outlook, MS Teams, Syspro. ROLE DESCRIPTION Reporting into the Rolando Sales Manager for Colbar Clothing, the aim of this function is to administrate the movement of inventory between the Durban Warehouse and the Cape Town Branch, and to Clients whilst ensuring that accurate records are maintained and that clients receive excellent and prompt service at all times. RESPONSIBILITIES Sales Administration and CoordinationReceive and attend to incoming calls from clients.First line contact for walk-in customers.Maintain the showroom and attend to clients by showing them garments in the showroom.Consult with clients on style/collection design.Provide excellent customer service in-person, telephonically and via email.Request stock from Durban or Jhb Branch to overcome stock shortages.Ensure orders are ready for collections and/or deliveries.Resolve customer complaints, consulting internally as need be to rectify any arising problems. Order/Client AdministrationFielding queries from clientsCapture orders and quotations on the system.Check online orders and process as required.Pick and invoice orders.Assist customers with website queries / logins / passwords etc.Maintain strict control of COD customers.Liaise with finance team for any customer account related queries.Liaise with Head Office to track incoming stock and stock level queries. Returns and CreditsProcess all returns and credits, ensuring an invoice number is obtained for each return, with a copy of the invoice in the packet of returned items.Capture credit requests for approval.Process approved credit notes. GeneralDaily opening and lock up of officeCoordinate and assist with front office duties.
Ensure cleanliness of front office and showroom.Process credit card payments from customers / check bank for confirmation of payments.Adhoc client deliveries.Handling of petty cashGeneral maintenance The above list of responsibilities is a summary of what may be expected of you and may be expanded on from time to time. Signed by Head of HR Signed by Manager Signed by Role HolderDate.
Skillset Required: Outlook, Sass, Relationship Building, Attention To Detail, Multi-tasking, Interpersonal Skill, Customer Service, Aris, Excel, Foreman, Ms Outlook, Stress Management, Interpersonal Skills, Strong Attention, Work Independently