Key Responsibility Areas:
Sales maximization
Maintain and increase sales
Ensure staff are aware of new stock and can answer product related questions
Ensure no quotation remains on the system for more than 7 days
Ensure available stock is pushed and sold
Ensure targets are met and business growth ensured
Exceed customer expectations by identifying and providing the best possible solutions
Searching out opportunities for new business
Actively keeping track of sales performance against target
Providing excellent customer service at all times
Ensure customer expectations are exceeded
Ensure that all customers are receiving service of the highest quality and standards
Ensure all queries have been attended to
Ensure that all customers have been contacted and that follow up notes are made on individual orders
Ensure all Coricraft values are lived and for all staff to attain the level of excellence required
Basic administration
Ensure the customer receives the correct products and delivery process is run in a smoother manner.
Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
Ensure that the correct amount and payment type is used when applying payment
Ensure that customers are given feedback timeously and to ensure that the Order Controller has access to the information.
Ensure all customers are provided with constant service.
Ensure that stock levels are correct and minimize stock losses
Ensuring that showroom looks presentable at all times
Ensure a clean and tidy store in order to enhance display of the store
Ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.
Ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing
Ensure that the showroom is visually appealing to customers in the mornings and ensure that the store is left neat and tidy, ready for the next day's trade.
Participate effectively in a team and self-management
Achieve results in ways that build strong partnerships, both internally and externally
Client satisfaction / expectation management
Attending to incoming calls
Attending to walk-in customers
Following company policies and procedures
Qualification and Experience:
Matric
2 years' retail sales experience in a Furniture/ linen/ Homeware environment
Sales qualification advantageous
Computer Literate
Knowledge of Syspro
Attributes:
Passion for people is a must
Target driven and experience focused
Possess a strong work ethic and hands-on attitude
Demonstrate initiative to deliver results
Ability to thrive under pressure
Profit and turnover driven
Strategic sales planning
Managing the Sales Process
Customer value management
Good communication skills
Good people skills
Good administration skills
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto)
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