JOB OPENING: SALES CONSULTANT – RUSTENBURGTo assist walk in, online, and telephone customers in a timeous, positive, friendly, and efficient manner maximizing the sales opportunity as per group Standard Operating Procedures.Duties and Responsibilities:Implement all standard operating procedures adopted by the company in sequence.Provide accurate customer services through quality checks and follow-up calls.Address customer concerns and resolve them in a timeous and professional manner.Generate sales through direct face-to-face, electronically, or telephone contact and respond to customer inquiries promptly.Keep regular and routine customers updated regarding changes in products and services of the organization.Ensure priority customers are called daily before 8:30 am to confirm orders for the day.Meet and exceed sales targets and objectives assigned by the Branch Manager.Communicate new product and service opportunities, special developments, information, or feedback gathered through customer interaction and forward it to the sales supervisor or branch manager.Accurately capture cutting lists.Self-improve by learning new product offerings and brushing up on product knowledge daily.Ensure cutlists are signed by customers; if approvals are over WhatsApp or email, these need to be printed and attached to the order.Identify the full potential of sales opportunities and upsell higher value products where appropriate.Promote slow-moving and dead stock items as highlighted by the branch manager.Update quotation tracker until the order is confirmed and paid for.Find a minimum of 2 new customers per month and consistently look for new business opportunities.Maintain and label showrooms correctly.Ensure cleanliness and tidiness of sales counters and workspace.Actively promote monthly broad sheet items and drive sales towards them.Respond to all customer queries received via email or telephone messages within two hours.Add all offcut sizes to Cutrite as a size/component.Use default PBC reply templates when replying to emails or online queries.Send out all online query quotations before COB on the same day received.Assist all in-store customers before leaving for lunch or going home in the evening.Skills, Knowledge, and Abilities:Computer literate in Google apps and MS Office (Excel, Word).Able to deliver excellent customer service, externally and internally.Good understanding of product knowledge and ability to upsell and cross-sell.One year of general sales experience.Able to work individually and in a team.Own transport.Must be energetic and confident.Willingness to work a flexible schedule and occasional overtime.Education and Qualification:Grade 12 qualification or equivalent.Sales certificate/diploma will be advantageous.Mandatory Requirements:Minimum 12 months experience in sales.Grade 12 qualification or equivalent.Fluent in reading, writing, and speaking English.Good physical health.Apply for Job PositionName:Surname:Email:Upload Your SA ID:Upload Your CV:Do you have a Grade 12 / Matric qualification?Kindly select your final English percentage:Kindly select your final Maths percentage:Do you have a relevant tertiary qualification?Kindly confirm qualification obtained:Do you have experience in a customer-facing role within a retail store operation environment?What is your current cost to company salary?What are your salary expectations?Kindly motivate why you would be suitable for this position:
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