Key Responsibility Areas: Sales maximization Maintain and increase salesEnsure staff are aware of new stock and can answer product related questionsEnsure no quotation remains on the system for more than 7 daysEnsure available stock is pushed and soldEnsure targets are met and business growth ensuredExceed customer expectations by identifying and providing the best possible solutionsSearching out opportunities for new businessActively keeping track of sales performance against targetProviding excellent customer service at all times Ensure customer expectations are exceededEnsure that all customers are receiving service of the highest quality and standardsEnsure all queries have been attended toEnsure that all customers have been contacted and that follow up notes are made on individual ordersEnsure all Coricraft values are lived and for all staff to attain the level of excellence requiredBasic administration Ensure the customer receives the correct products and delivery process is run in a smoother manner.Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.Ensure that the correct amount and payment type is used when applying paymentEnsure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.Ensure all customers are provided with constant service.Ensure that stock levels are correct and minimize stock lossesEnsuring that showroom looks presentable at all times To ensure a clean and tidy store in order to enhance display of the storeTo ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricingTo ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day's trade.Incumbent achieves results in ways that build strong partnerships, both internally and externallyClient satisfaction / expectation managementParticipate effectively in a team and self-management Incumbent achieves results in ways that build strong partnerships, both internally and externallyClient satisfaction / expectation managementAttending to incoming callsAttending to walk in customersFollowing company policies and proceduresQualification and Experience: Matric2 years' retail sales experience in a Furniture/ linen/ Homeware environmentSales qualification advantageousComputer LiterateKnowledge of SysproAttributes: Passion for people is a mustTarget driven and experience focusedPossess a strong work ethic and hands-on attitudeDemonstrate initiative to deliver resultsAbility to thrive under pressureProfit and turnover drivenStrategic sales planningManaging the Sales ProcessCustomer value managementGood communication skillsGood people skillsGood administration skills
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