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RESPONSIBILITIES
Customer Relationships Development
Make calls by telephone to customers to offer new products to existing clients.
Customer Needs Clarification
Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Assist in conducting interviews with potential customers to collect client requirements, making detailed notes.
Sell Customer Propositions
Identify the products or services that best meet the customer's needs, using personal expertise to propose quantities within standard operating systems, policies, and procedures. Explain the selection to the customer and influence them to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
Schedule callbacks and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and ensure that the organisation has quality data to enable effective customer retention and business development activities.
Performance Management
Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
Keep abreast with current changes in internal policies and procedures, external regulations which are facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions.
Being Resilient
Remains calm and professional in difficult situations; continues to work toward objectives.
Situational Adaptability
Adapts approach and demeanor in real-time to match the shifting demands of different situations.
Interpersonal Savvy
Relates openly and comfortably with diverse groups of people.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity.
Ensures Accountability
Holds self and others accountable to meet commitments.
Persuades
Uses compelling arguments to gain the support and commitment of others.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Plans and Aligns
Plans and prioritises work to meet commitments aligned with organisational goals.
Manages Conflict
Handles conflict situations effectively, with a minimum of noise.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Drives Results
Consistently achieves results, even under tough circumstances.
SKILLS
Direct Sales
Work with guidance to maximise the volume and value of direct sales.
Verbal and Written Communication
Use clear and effective verbal communication skills to express ideas, request actions, and formulate plans or policies.
Computer Skills
Support business processes and effectively use standard office equipment and software packages, including Microsoft Office Suite.
Action Planning and Work Scheduling
Work with guidance to develop appropriate plans or perform necessary actions based on recommendations and requirements.
Writing Skills
Use clear and effective writing skills to express ideas, request actions, and formulate plans or policies.
TOOLS
Telephone System: Avaya
General Education
Must be within DOFA date
Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
Regulatory Exam 5 (Advantageous)
120 FAIS Credits (Advantageous)
SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at the time of application.
General Experience
2 or more years of telephonic sales experience (Essential)
Experience in cold calling (Advantageous)
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