Requirements: NQF5 in sales, marketing, or a related field, OR Extensive relevant Fire Suppression industry experience 4 years of experience in sales roles within the fire industry Responsibilities: Sales: Evaluate market and sales opportunities by building relationships and networks, initiating discussions, and securing sales in new and existing markets aligned with strategy and targets.
Achieve sales targets by identifying leads, engaging decision-makers, and completing required documentation (e.g., tenders, quotes, and budget proposals) within deadlines.
Conduct sales negotiations, present competitive advantages, address concerns, and build trust to secure and maintain mutually beneficial relationships.
Retain customers through ongoing contact, understanding their needs, and providing advice and support to build loyalty.
Customer Management: Manage customer expectations by aligning offerings with their needs, addressing challenges, and ensuring timely communication.
Maintain strong customer relationships by understanding their business development needs and presenting solutions.
Resolve customer complaints and queries promptly and provide feedback within agreed timelines.
Report on customer issues and feedback by gathering information and preparing monthly reports.
Sales Administration: Address after-sales support by identifying and resolving issues within deadlines.
Maintain and update the Sales CRM system daily.
Complete sales processes and documentation according to quality standards and timelines.
Draft sales documentation, ensuring compliance and alignment with branding standards, and submit before client deadlines.
Manage payment cycles, invoicing, and tracking payments to ensure timely processing.
Prepare sales reports as scheduled, ensuring alignment with defined standards and deadlines.