Key ResponsibilitiesSales maximizationMaintain and increase salesEnsure staff are aware of new stock and can answer product related questionsEnsure no quotation remains on the system for more than 7 daysEnsure available stock is pushed and soldEnsure targets are met and business growth ensuredProviding excellent customer service at all times:Ensure customer expectations are exceededEnsure that all customers are receiving service of the highest quality and standardsEnsure all queries have been attended toEnsure that all customers have been contacted and that follow up notes are made on individual ordersEnsure all Coricraft values are lived and for all staff to attain the level of excellence requiredBasic administration:Ensure the customer receives the correct products and delivery process is run in a smoother manner.Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.Ensure that the correct amount and payment type is used when applying paymentEnsure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.Ensure all customers are provided with constant service.Ensure that stock levels are correct and minimize stock lossesAssuring that showroom looks presentable at all times:To ensure a clean and tidy store in order to enhance display of the storeTo ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing.To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day's trade.Incumbent achieves results in ways that build strong partnerships, both internally and externallyClient satisfaction / expectation managementParticipate effectively in a team and self-management:Incumbent achieves results in ways that build strong partnerships, both internally and externallyClient satisfaction / expectation managementAttending to incoming callsAttending to walk in customersFollowing company policies and proceduresQualification And ExperienceMatric2 years' retail sales experience in a Furniture/ linen/ Homeware environmentSales qualification advantageousComputer LiterateKnowledge of SysproSkillsGood communication skillsGood people skillsGood administration skillsPreference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.About UsWho we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.About The TeamConsistently on-trend, and always accessible, Coricraft has become Southern Africa's interior inspiration. Since 1995, Coricraft's founding store in Cape Town has grown to 44 showrooms across South Africa, Namibia and Botswana. With easy and efficient online shopping, Coricraft comes to wherever you are.South African born, we remain proudly local. Our Cape Town factory boasts highly skilled and experienced hands. Our manufacturing team knows their craft intimately, making unique couches to customer specifications. The value for money on lifetime purchases continues to make Coricraft South Africa's most desirable furniture destination.
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