Sales Consultant: Consumer & Prof BankingRequisition Number: 137415Closing Date: 20 December 2024Location: Western - KnysnaJob PurposeTo market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow the client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.Job ResponsibilitiesDeliver and achieve all in-branch daily, weekly, and monthly sales opportunities by following business unit sales strategy.Finalise client transactions by ensuring client signature for final product acceptance.Improve performance based on management guidance and feedback.Obtain referrals from existing clients and in-branch staff through collaboration.Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.Assist and collaborate with segment colleagues (i.e., Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e., I know you strategy).Resolve client queries by following business procedure and keeping the client informed.Educate clients on the product offering by presenting them with the relevant information.Maintain client relationships through world-class service standards by listening and attending to client needs, keeping them in the loop, and making things happen for them.Develop effective partnerships with clients by listening to client needs, asking questions, and demonstrating an understanding of the client's business & industry.Address client needs by identifying effective financial solutions, using product knowledge, and providing the client with proactive solutions.Act as the client's banking partner by taking responsibility for providing regular feedback.Ensure retention of clients' full banking relationship through client service and client contact.Plan and implement effective prospecting activities by identifying and responding to business opportunities.Meet requirements of product applications by providing all required documentation.Ensure all client details are correct by capturing details correctly at application stage.Schedule work according to action plan from manager in order to meet business objectives.Complete verification procedure for all applications by following business unit requirements.Enable managerial sales consolidation by reporting daily sales statistics.Improve the quality of work by using managerial recommendations.Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.Ensure technical, company standards, and practices are met by vetting the accuracy and quality of applications and security documentation within sales portfolio.Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation is completed and returned to the admin team, and confirming Bank queries and Bank Codes.Support the achievement of the business strategy, objectives, and values.Stay abreast of developments in the field of expertise.Ensure personal growth and enable effectiveness in performance of roles and responsibilities.Contribute to the Nedbank Culture building initiatives (e.g., staff surveys, etc.).Participate and support corporate responsibility initiatives for the achievement of business strategy.Seek opportunities to improve business processes, models, and systems through agile thinking.Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred QualificationSales or Marketing Certificate or Bcomm Marketing or CommerceMinimum Experience Level3 years Retail Banking experience, of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.Technical / Professional KnowledgeAdministrative procedures and systemsBanking proceduresBusiness principlesBusiness terms and definitionsGovernance, Risk and ControlsMicrosoft OfficeRelevant regulatory knowledgeRelevant software and systems knowledgeBusiness writing skillsCluster Specific Operational KnowledgeBehavioural CompetenciesLeveraging a Winning Sales StrategyAdvancing Sales DiscussionsBuilding Trusting RelationshipsTargeting Sales OpportunitiesQualifying SalesBuilding NetworksDriving for resultsSustaining Customer Satisfaction---------------------------------------------------------------------------------------Please contact the Nedbank Recruiting Team at +27 860 555 566
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