Sales Call Centre Agent 1 page is loaded Sales Call Centre Agent 1 Apply posted on Posted 4 Days Ago job requisition id R12081 Job DescriptionDear Future, Sales Call Centre Agent
The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers' needs are fulfilledAre you someone who can: Achieve and exceed sales targets.Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.Based on business requirements, Telesales Representatives may be required to move between campaigns.Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)Adhere to The Engine Room's requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.Capitalize on upsell and cross sell opportunities.Ensure quality standards are maintained by adhering to relevant sales scripts.Maintain a minimum of 90% QA score at all times.Maintain and enhance The Engine Room's reputation through quality sales and correspondence.Ensure the correct/ most accurate lead outcome is selected on all leads.Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.Ensure that all TCF and compliance obligations are met.Adhere to The Engine Room processes, including First Rand Policies & Procedures.Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).Keep up to date with product changes and market trends.You will be an ideal candidate if you: Have MatricFit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)Fluent in EnglishMinimum 12 months telesales experienceHaving an insurance background would be beneficialYou will have access to: Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are: Adaptable and curiousHave a proven successful sales track record.Thrive in a collaborative environment#Post
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Are you interested to take the step? We look forward to engaging with you All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Details Application Closing Date
07/05/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsFirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa.
The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo, DirectAxis and MotoVantage. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group.
The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses.
The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.
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