Sales And Services: Client Care Inbound Advisor

Job Description Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.
Qualifications Minimum Matric qualification or equivalent qualification FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed.  Additional Information Required Competencies & Personal Attributes: Extensive Sales and Customer service experience is essential Previous call centre experience - preferably in a client centric or sales environment Responsible to up-sell existing policies   An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
Attributes: Client service oriented Resilience Attention to detail/Quality oriented Deadline and results oriented/Work standards Initiative Enthusiastic and passionate about the job and the company Effective at planning and organisation/Work management Teamwork/Collaboration Judgment/Problem solving Adaptability Integrity Tolerance for stress Ambitious  highly motivated Driven Customer Service enthusiasts Skills:  Selling skills Interpersonal and communication skills Negotiations Keyboard skills In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.