The purpose of the Sales and Servicing Head is to achieve the growth imperatives of the business aligned to the business unit strategy.Duties and responsibilities:Contribute and take ownership of the development of the divisional strategy with particular focus on the market requirements, and sales and servicing elements of the strategy.Lead sales and servicing business operations to ensure that retention and new business targets are met.Contribute to the development of appropriate pricing strategies through market intelligence and client profitability analysis.Continuously evaluate market demand and contribute to ensuring service offerings are evolved to meet demand in a profitable manner.Ensure that the sales and servicing divisional structure is developed, resourced, and optimized to execute against the strategy and divisional requirements in collaboration with Sales and Marketing Executive.Build sales and servicing team capabilities to understand market demands and to make recommendations to evolve service offerings to meet demand.Participate as a member of the Sales and Servicing Leadership team and contribute to the development of Sales and Servicing group strategy, methodologies, technologies, practices, policies, and processes.Contribute to, and execute appropriate marketing initiatives within the division.Ensure active engagement and direct support with new and current clients by sales and servicing teams.Provide key insights to support the RTT business review process and take corrective actions to ensure the successful achievement of targets.Ensure active communications within sales and servicing teams and drive a high performing, service-oriented and collaborative culture in the division, between divisions, and support functions.Develop a highly skilled and engaged workforce within the functional area through the effective selection, onboarding, development, and management of talent.Drive continuous improvement within the area of accountability whilst ensuring compliance to applicable statutory and regulatory requirements.Qualifications and experience:10 - 12 years of experience, of which 5 years is at a senior management level within a sales and servicing environment (essential).B degree at NQF level 7 or equivalent in commerce or similar field (essential).Broad experience in the SA logistics market.Road Freight and logistics specific industry knowledge.
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