Primary Purpose Accurately and efficiently process and record routine branch banking transactions. Service clients in line with the bank's culture and client coverage model and standards.
Minimum Requirements Qualifications MatricExperience 1 years' experience as a consultant/teller or 3 years' experience in a Financial Institution.Competency Industry digital channels, e.g., how to use an application or online bankingService and Client OrientationProblem SolvingProfessionalismInterpersonal skillsResults focusedVerbal and written communication skillsAttention to detailAnalytical skillsSelf-development/intuitiveDuties and Responsibilities CUSTOMER CENTRICITY Excellent client service to ensure client retentionAssessing clients' needs to provide effective solutionsUpdate all client records on internal systemsSuccessful relationship building with relevant departments to achieve clients' needsProcess transactions in line with customer requests and operational guidelines promptly and effectivelyOPERATIONAL EXCELLENCE Record all transactions promptly and accurately on the relevant system in compliance with bank's proceduresUpdate all registers and documentation dailyOrder cash proactively before cut-off and assist with deliveries where necessaryWork according to documented policy and procedure to ensure that all necessary documents are in place and clients' information and transactions are correctContribution to teamwork ensuring accountability, delivery, sharing information, and effectiveness of the areaAll relevant training courses (online and/or classroom) must be attended/completed as per the given deadlines.FINANCE Manage expenses by minimizing losses, write-offs, and revenue leakagesExceptional customer serviceIdentify and refer leads for products and/or services that the bank offers to improve customer product utilization to more than one product per customerProcess transactions accuratelyRecord transactions and manage cash balancesProcess transactions in line with proceduresProfessional service quality and promote digitization and migration to digital channelsLEARNING AND GROWTH Completion of all areas as per PDP and all Mandatory TrainingThis position is advertised in line with our commitment to Employment Equity.
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