PURPOSE OF THE ROLE:The Sales and Marketing BRM is a strategic partner with the Sales leadership teams, as well as the internal and external sales support groups and partners, and drives thought leadership to bring innovation and value to these departments. They manage the end-to-end IT portfolio of applications and ensure spend is aligned to strategy, value office and follows governance and procurement processes. This role partners closely with key business stakeholders to ensure IT demand is captured, prioritised and planned effectively giving visibility to both business and IT on IT demand and supply and provides alignment with the overall IT Strategy and roadmap. This role will also ensure that all commitments to business can be achieved and prioritised effectively but also partner with business to proactively offer and support in any technology efficiency / improvements. This role forms part of the IT leadership team.Lead a team of IT professionals to deliver support and value to the BU in order for it to meet its strategic objectivesDirect and manage the provisioning of IT services to the sales operations of the businessThey will act as a point of escalation for the IT build and run teams within this business tower and also be a key point of contact for business stakeholders for IT demandMaintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approvalDevelop and enhance relationships with key business stakeholders, actively manage their expectations and monitor satisfaction levelsAddress sales and marketing demand by capturing high level technology requirementsEnsure high level technology impact analysis is provided to business for faster decision making and demand planningDevelop training, maintenance, implementation, upgrade, enhancements, safety procedures, protocol, and documentation where requiredWork with the senior management team to develop business plans, budgets, IT strategy, and other key targets for the IT departmentProvide leadership, direction, and coordination for IT activities between sales and marketing support business departmentsDevelop expense and capital budgets, gain approval, analyse monthly variances, and lost opportunities and operate the IT department within budget parameters24/7 availability in order to resolve critical issuesProvide overall oversight and management guidance for all vendors to ensure compliance to agreed SLAsAssure prompt and effective action is taken to resolve technical problems and minimise repetitive discrepancies through continuous improvement effortsManage and provide oversight for end-to-end service delivery from Sales and Marketing IT team (including ecosystem partners and third parties) to businessContract Management - Evaluates a potential service providers reputation, resources and expertiseCarry-out all required contract negotiations for new and existing contracts with third partiesRegular presentations and updates at leadership forums e.g. Sales LTs, Franchise Advisory Councils, Excos, Partner forums, etcResponsible for driving and ensuring IT compliance and security standards are maintained at all times MINIMUM REQUIREMENTS:Bachelors Degree in Computer Science, Information Systems or other related field, or equivalent work experienceSAP certification and/or experience preferred, especially SAP SD and Hybris/Commerce CloudCRM certification or experience preferred10 or more years IT experience, preferably in a Retail environment5+ years management experience, preferably in a business facing / client facing role KNOWLEDGE AND SKILLS:Strong strategic partnering skills with IT and business stakeholdersStrong leadership skillsAbility to work under pressure, with tight deadlines and a can-do attitudeThought leader and change agent to drive innovation and change at a strategic level that delivers maximum business valueExtensive knowledge of IT systems and application architectures highly skilled and experienced in development and operational support of IT systemsDeep understanding of the retail technology stack to include OS, DB, middleware, POS, Loyalty, Card processing, IoT, application layer, virtualisation, and cloud technologiesStrong verbal and written communication skills REPORTING:Maintain completely open and transparent communication with the CIO KEY ACCOUNTABILITIES: Financial Perspective: Collaborate with the Sales and Marketing BU leadership teams in annual business planning cycle to develop strategic IT plans 3-5 years in advanceSeek cost saving opportunitiesResponsible for all IT operational spend (opex) for Sales and Marketing IT BUsResponsible for all IT capital spend/projects (capex) for Sales and Marketing IT BUs Customer Perspective:Single point of contact for all IT escalationsSupport customer base of about 1000Deliver support 24x7x365 Internal Processes:Contribute and work within the IT strategic objectives and within the IT Governance framework.Comply with all IT standards, policies and procedures as deployed by the IT Function or the majority shareholderOperate IT assets in a safe, reliable, compliant and cost-effective manner to deliver the best value to the business People Management:Set clear vision, strategy and direction for team through effective KPI setting and measurementDrive a high-performance culture in the team and promote a passion for technology through continuous improvement and learning about the latest technologiesAct as mentor to other team members coming up the ranks. Ensure knowledge transfer to develop others
