Job Specification: Customer Technical Support & Business Development Consultant
Company: The Legends Agency on behalf of our client in (Australia)Location: South Africa (Remote work may be considered)Industry: Asset Wear Management Software
Role Overview
Our Client is seeking a versatile Customer Technical Support & Business Development Consultant to join their team. This role is integral to our mission of expanding their footprint in Southern Africa and providing top-tier support for their asset wear management software. The ideal candidate will possess a blend of technical expertise, customer service skills, and business development acumen.
Key Responsibilities
? Technical Support
Software Assistance: Provide expert support to customers using Our Clients asset wear management software, including troubleshooting and resolving technical issues.Data Integration: Assist clients with data integration tasks, ensuring seamless operation with their solutions.SQL & Power BI Reporting: Develop and execute SQL queries; build and customize Power BI reports based on client needs.System Testing & Data Fixing: Participate in system testing and address data discrepancies as required.
Business Development
Market Expansion: Identify and pursue new business opportunities in Southern Africa to grow our clients market presence.Client Relationship Management: Cultivate and maintain strong relationships with potential and existing clients, ensuring high levels of satisfaction and loyalty.Marketing Insight: Collaborate with the team to create and implement marketing strategies that align with business objectives.
Quality Control
Service Excellence: Ensure all software services and client interactions meet the highest standards of quality and reliability.
Qualifications
Educational Background
Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
Technical Skills
Proficiency in software troubleshooting and asset management systems.Experience with SQL, Power BI, and data integration.Familiarity with machinery, particularly undercarriage, buckets, and trays (training will be provided).
Business Acumen
Proven experience in business development, sales, or client relationship management.Ability to think strategically and identify opportunities for business growth.
Communication Skills
Excellent verbal and written communication skills, capable of conveying technical information to non-technical clients.
Problem-Solving Abilities
Strong analytical skills with the ability to diagnose and resolve complex technical issues.
Customer Service Orientation
Commitment to providing exceptional customer service and maintaining long-term client relationships.
Experience
Minimum of 5 years in a similar role, preferably within the software or asset management industry.Experience in the mining, construction, or heavy equipment sectors is highly desirable.
Salary
Competitive Salary: Commensurate with experience and qualifications, with potential for performance-based incentives.Additional Benefits: Health insurance, remote work options, and professional development opportunities.
Why Join Them?
Innovative Environment: Work with cutting-edge software solutions that are transforming the asset wear management industry.Global Impact: Be part of a company with a global reach, contributing to projects in South Africa, Botswana, Zambia, Congo, and beyond.Career Growth: Opportunities for professional growth and career advancement in a dynamic and supportive environment.
How to Apply
Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications.
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