MiWay is a direct financial services company. We are passionate about service excellence, convenience, and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability, and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect, and look for solutions, not problems? If yes, then MiWay is the place for you!
Responsibilities: Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required. May provide customers with essential information regarding products and services. Predictive dialing may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.
Minimum RequirementsGrade 12/Standard 10/NQF 4Regulatory ExamSTI FAIS credits2 years of Call Centre Sales experienceDeliverablesPersuading both existing and non-existing Miway Clients to purchase our Value Added ProductsOptimizing each lead/call receivedMaintaining a high productivity level daily & monthlySelf-managedWell spokenSelf-motivatedQuality orientated and organisedMust be highly proficient in dealing with clients at all levelsProfessionalismFlexibilityAbility to multi-task and cope with pressureTeam playerProblem analysis and problem solvingExcellent knowledge of MiWay products and systemsKnowledge and SkillsUndertake Outbound Tele-SalesAdministration and processingQuality, Compliance and AccreditationPersonal AttributesCommunicates effectivelySituational adaptabilityAction orientatedPersuadesCore CompetenciesBeing resilientCollaboratesCultivates innovationCustomer focusDrives resultsAt MiWay, we believe in cultivating a positive and dynamic working environment that gives you the freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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