Overall Job FunctionDaily processing of customer sales orders through the MRP system and ensure accurate processing of orders. Maintain and update the sales order forecast in alignment with central demand plan.
Job ResponsibilitiesMaintain Sales admin function:Forecast/Budget spreadsheet,Order Book, andOrder confirmationsPrepare weekly and monthly reports on forecasts, sales and order bookLiaise with internal Sales and Project Management to discuss any current client issues relating to orders and resolve customer queries/enquiries regarding order scheduling and confirmationsLearning and understanding the companies products, shipsets and contractual obligations to various customer categories including intercompany, 3rd party customers and specific customer programsEnsure orders are within parameters of current contracts and contract requirements are metSupplying necessary order confirmation to customersLiaise with shipping administrator regarding any shipping queriesLiaising with Production/Material Planning to ensure sufficient production planned and to obtain accurate ETA'sLiaising with customers by phone/e-mail, answering enquiries with regard to sales orders and order ETAsFilling and maintain master files for sales orders and order confirmations as required by auditorsMaintain 5 day order processing targetJob RequirementsMatric with a minimum of 2 years Sales administration experienceExcellent Computer literacy especially Excel proficiencyExperience using Syspro or any other MRP systemGood written and spoken English and customer communication skillsGood personal management skills with emphasis on timeliness, attention to detail and accuracy is essentialProven attendance recordMeticulous record keeping and ability to file and retrieve complex product and contract related information applicable to specific intercompany, 3rd party customers and customer programsThe following skills will be advantageous:Bookkeeping experience (recording and organizing of financial transactions)Tertiary educationInventory managementBusiness clerical experienceSalesProduct knowledgeTechnical writingForecasting experienceExperience managing a small teamThe work is of such a nature that it requires on site attendance.
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