Established in 1993, SOILLSOILL is the largest canola crusher and canola oil manufacturer in Africa. Known for its reputable FMCG brands such as the B-well range of products, Nuts about Cooking, and African Gold, our mission is to be a profitable and sustainable leader in developing and producing high-quality health products in the edible oils industry. We strive to uplift the community and build a prosperous workforce. Our employees are purpose-driven, results-oriented, and community-focused. That is why we seek people passionate and enthusiastic about achieving their maximum potential. In turn, we support their development and provide continued growth opportunities – which impact the growth of our business.Key Performance AreasManage all sales orders in alignment with the 99%+ On Time In Full TargetPromptly escalate and handle sales orders that cannot be fulfilledProactively pull forward maximum sales orders to drive sales volumesTrain, coach, and provide constructive feedback to team membersConduct team talks and individual discussions while setting clear goalsEvaluate team and individual performance against established goalsOversee the activities and performance of the sales administration teamVerify order accuracy and process sales orders accordinglyAccurately load pricing information and communicate price notifications to clientsRegularly manage product planning online - daily and monthlyCompile and send monthly and weekly sales reports to the Commercial teamLiaise proactively with other departments regarding changes and instructionsCommunicate with management and contract customers regarding product demand, order confirmations, pricing, deliveries, and any queries receivedHealth and SafetyParticipate in safety forums created by Soill for example safety meetings and safety talksFollow-up on any activities assigned through safety meetings / committees / representatives / managementReport all safety incidents to the relevant peopleAttend safety education and refresher programmesComply with safety policies and procedures at SoillDistribute safety information as and when requiredWear protective clothing (where applicable) at all timesEmployee Management and DevelopmentEnsure overall compliance to relevant procedures and policies.Ensure that all team members have clearly defined job profilesRegular goal review completed to assess achievement of resultsSupport, coaching and mentoring is continuously provided to ensure that objectives are metEnsure that development plans are in place for each employeeAppropriate allocation of resources to meet operational demandsEnsure that events/activities taking place in the team are effectively communicated within teamEnsure adequate succession planning in order to meet ongoing and anticipated business requirementsQualification and ExperienceRelevant qualification in Sales Management or Customer Service Management recommended.A minimum of 3 years' relevant working experience in a customer sales or service management environment.Knowledge, Skills, and AttributesEffective verbal and written communication and presentation skillsStrong administration and time management skillsComputer literacy in MS Office package with specific reference to MS ExcelStrong communication and interpersonal skillsAbility to work effectively in a team and collaborate with cross-functional departmentsDriven and self-motivated with the ability to work independently and meet deadlinesPlanning and organizingSOILL VALUESOwnership: Accountability and ResponsibilityRespect: We treat others how we want to be treatedStrengths-Focused: Together we achieve more, creating a high-performance cultureTransparency: Open and Effective communicationIntegrity: We walk our talkThe opportunity listed has minimum requirements listed and management reserves the right to use additional or other relevant information as criteria for shortlisting.Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company policy and practice.We welcome applications from all suitably qualified candidates, but South African citizens will have a distinct advantage.
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