About the Company
The company is one of the leading manufacturers of specialised 'critical to operating' and recurring consumable products for the global mineral beneficiation, mining and bulk solids handling industry.
The company is the second largest producer of polymer-based mill liners, which are critical components in driving efficiency and lowering cost per ton of operation.
It has manufacturing facilities in India, South Africa, Australia and Chile, and exports its products and solutions to over 70 countries.
About the Role
To prepare quotes, process customer orders, release jobs to production, submit requisitions, do delivery documents and follow up on the jobs until dispatched.
Responsibilities
General
Daily interaction with all other departments in the company including the design team for job releases and drawings.
Connect with procurement as required on bought-out items needed.
Connect with the Finance Department on invoicing and commission schedules.
Connect with Stores as required on deliveries and production and planning to expedite current jobs in the system.
Connect with Sales to discuss pending quotes/orders, communicate delivery dates etc.
Daily Interaction with SOIP Team for Progress on Each Job.
Facilitate arrangement of Customer Collection and Customer and/or BV Inspections.
Sales Administration
On receipt of a customer order, confirm the order to the customer via email or to the salesperson.
Check that the order information is the same as the information on the quotation.
Resolve any discrepancies.
Process correct customer orders on SAP on the same day and ensure that any missing data or info is obtained from the responsible salesperson
Once the file is released from the Design/Drawing office, release the PPC on the SAP system so that production can continue.
Process any requisitions required for items to be bought out or fabricated and submit to procurement with relevant attachments on SAP
Follow up daily with production, planning, procurement, stores & SOIP to ensure jobs are still on track as agreed.
Send monthly reports including but not limited to quotation reports after following up with the sales person and sales expense report & Sales commission report
Attend Weekly Pre-SOIP & SOIP meetings and discuss pending jobs.
Prepare invoices and delivery documents on completion of orders
Obtain PODs from stores and save them on the system for future reference
SHEQ Responsibilities
Comply fully with Section 14 of the Occupational Health and Safety Act: General duties of employees at work
It is your responsibility to ensure that you are familiar with the above section.
A copy can be requested from the OHS Officer.
Copies of the act are also available electronically on the Company's home page.
Summaries of the act are displayed throughout all departments in the Company.
You are further required to comply with all requirements of the Company's quality management system applicable to your position and activities.
Requirements
Grade 12 with Accountancy or/and Mathematics as subjects.
BCom degree shall be an advantage and is Preferred.
At least 3 year's experience in a Sales Administrator position.
Computer literacy: SAP, Microsoft Office 2007
Customer Care experience.
Strong Excel knowledge
Strong administrative and technical background
Ability to read drawings will be an advantage.
Strong communication skills
Work well under pressure
Work well with a team
ERP system knowledge