Communication and liaison:
Co-ordinate daily/weekly reports for the Business Support Coordinator.
Establish good relationships with clients, suppliers and internal staff.
Sign in students on the day of their course.
Resolve and log queries efficiently and within a professional timeframe to ensure client satisfaction.
Monitor the issues of certificates, ensuring students sign for it, Date on relevant.
Office administration:
Oversee preparation of classroom for training.
Oversee the supplier invoices of all offices.
Oversee that ID/SETA pack for trainers are prepared.
Manage the process (scan/upload of signed attendance register and SETA documentation to head office/Odyssey).
Track office packs until certificate is ready for collection.
Manage all service providers relating to consumables for office use.
Buy and keep stock of office supplies.
Report and Assisting:
Scan/upload proofs of payment to head office/Odyssey.
Ensure that assessments are assessed and moderated on time.
Upload completed attendance register on Odyssey.
Ensure NOSA office complies with national standards and ensure office maintenance is carried out when required.
Maintain and submit documents to head office when required.
Prepare relevant reports requested by Administrator at head office.
Review of sales invoiced versus students attended.
Assist Sales Representatives with CRM quotes when they are out of the office.
Ensure packs are complete for QMS and SETA audits.
Assist with other SETA requirements when requested by head office.
Ensure project review checklist is 100% complete.
Perform scanning, photocopying, and filing of documents.
Report any non-conformances on any quality issues to the Administrator.
Perform all creditor reconciliations and send invoices to Finance once approved.
Oversee supplier audits once a year (caterers, stationery and all other suppliers).
Preference will be given to employment equity candidates.
Matric Grade 12 (a degree or diploma will be advantageous but not required).
Minimum four years experience in administration or office management.
At least 2 years computer systems and database experience.
MS Office, especially Excel.
Ability to work independently fulfilling a variety of duties.
Ability to process large volumes of work.
Excellent organizational skills and attention to detail.
Excellent interpersonal communication skills and ability to communicate with a diverse population.
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