The Senior Travel Designers main focus on the booking is that the logistics and travel plans have been carefully curated from start to finish and that all the intricate details are seamless, resulting in elevated and enhanced guest experienceResponsibilities:Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookingsEnsuring all relevant systems are updated i.e.: WISH, TourPlan and any other internal systemsHandle Accommodation, flights transfer & touring bookingsHandle queries from agents on various mattersProcess any additional changes/updates after confirmation to the itineraryMaintain booking file (electronically)Continuous communication and excellent service delivery to agents at all timesBuild relationships with agents based on trust and support, knowing their business trends and guests needsKeep Agents booking information updated in the ARM (likes/dislikes booking habits etc.)Quote accurately and timorouslyDesign itineraries around company guidelines and product knowledgeFollow up on all outstanding provisional bookings with the agentsMeasure sales and GP% per agent in conjunction with SalesProcess any additional changes/updates after confirmation to the itineraryAttend relevant familiarization tripsCandidate Requirements:Matric certificate with maths (minimum standard grade or above)Tertiary certificate in Travel & Tourism/hospitality is advantageous4-6 years with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industryIn depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, UgandaKnowledge of Mozambique, Mauritius and Seychelles, an added advantageComputer Literate (Microsoft Office: Outlook, Teams, Excel and Word)Proven English literacyWorking knowledge of TourPlan and WETU or similar booking/operating systemExcellent attention to detailDynamic, detail orientated, organised and excellent communication skillsRemain steady in busy environment and consistent with output, task drivenAbility to problem solve without compromising accuracy and prioritise changesDriven to offer high quality service levels, strong time managementStrong financial skills, self-starter with high integrity level and ethical conductLive out position??Location: Cape Town, Western Cape
