Responsibilities and Duties Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from the quote stage through to client travelChecking availability of our client and 3rd party properties through various online platforms as well as email requestsCompiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possibleProvisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in playProvisional holding of the company's accommodation on inventory management systemConfirmations of all services upon guest confirmation, checking for accuracyChecking invoices match costs in the quote system and flagging discrepancies to the East Africa SpecialistLiaising with the Finance team to ensure efficient allocation of deposits to booking Pre-travel reconfirmations with all suppliers including check on dietary requirements, rooming allocations as per client needsUpdating systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stagePreparation of final documents for final checks by East Africa SpecialistReport any errors or issues to you line manager immediately upon discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental targets and working together with management to ensure we reach these targetsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge Requirements and QualificationsStrong administration and organizational skills with great attention to detailMeticulous attention to detailExcellent communications skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersExcellent time management skills with the ability to mulit-task and prioritize tasksGood computer literacy including the use of inhouse sales systemsThe ability to work well under pressureProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setup Requirements and Qualifications - Advantageous Experience in and knowledge of East Africa safari sales advantageous (Kenya & Tanzania) – at least 3 years' experience of East Africa and 5 years' experience in the safari industryExperience working in a sales team environment and/or operations backgroundStrong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g.
HubSpot, Bazaruto and ResRequest Required work practices Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholdersAs a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operatorThe company values are company values that play a significant role in how we define ourselves and set ourselves apartWe place a high value on living these values in everyday work practicesThese values are genuine, honesty, quality, commitment and careWhen staff events happen within working hours it will be compulsory to attend Conditions and Working HoursYou will be required to work in the Cape Town office Monday – Friday.
You are required to work 9 hours per day including a 1 – hour lunch break.
The working hours are 08h00-17h00 with some flexibility.You will be required to be available after hours and on weekends (i.e., on standby occasionally) as and when needed.
This includes checking online booking platforms for possible last-minute arrivals/bookings (on a rotational basis within the team).You will be required to work alternative South African public holidays for which you will be compensated with time off in lieuOvertime may be required during peak periods for which you may be compensated with time off in lieuWe operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a timeYou may be required to travel for work from time to time Should you wish to apply for this position, please email your latest CV to ****** On application, please advise: Current Salary (total monthly package before deductions):Expected Salary (total monthly package before deductions):Your Notice Period at your current employer:
