Saas Specialist (Customer Sujccess Consultant)

Qualifications: BSc degree in business / finance / computer science Requirements: 3 years in a consulting space within project management, implementation management, and fraud management Customer success experience Access management experience JSON, Tableau, Looker / Databricks KPAs: Identify opportunities and challenges and consult with clients to develop solutions First line support for day to day operational and technical questions for standard support clients Assess service statistics Prepare reports Manage and track issues to ensure accurate resolutions Provide support across fraud and identity platforms Respond to customer tickets Apply now