Listing reference: atns_000561Listing status: OnlineApply by: 2 December 2024Position summaryJob category: Others: Administrative Support and SecretarialLocation: BedfordviewContract: PermanentRemuneration: Market RelatedEE position: NoIntroductionTo ensure maintenance of the Air Traffic Services Resource Utilization Section on a daily basis. To create, populate and publish rosters on the ATS rostering platform for all pools within ATS ensuring compliance of staff to licensing regulations and requirements. To update rosters with approved changes, sick leave and shift swaps. To attend to the RUS Calldesk – 24-hour operation. To oversee procurement requisitions and ensure that monthly contract payments are made timeously. To establish and maintain an effective and secure e-filing and document management system for the fast retrieval of required data and information. To ensure efficient use of office technology, and effective functioning of all equipment on an ongoing basis. To implement ISO procedures in accordance with the Quality Management manual.Key ResponsibilitiesCreate rosters on the ATS Resource Tool: Vet populated unit and pool rosters prior to publishing in accordance with the prescribed guidelines considering leave, training, shifts, etc. Engage with the Licensing Coordinator and Administrators on an ongoing basis to ensure licensing information is kept current. Issue or publish roster request submission dates ensuring that individual requests are considered where possible. Vet individual roster requests prior to roster planning, population and finalization ensuring even distribution and fairness.Tactical Roster Changes: Manage and resolve any roster-related disputes ensuring minimal interruption to operations. Attend promptly to calls, messages, and emails directed to the RUS call desk. Communicate shift shortages/non-rostering to Line Management to avoid disruptions in operations. Archive completed roster cycles appropriately.Stakeholder Relations Management: Develop and maintain sound working relationships with key relevant internal and external stakeholders. Maintain effective communication channels at all times.Quality Management: Act as custodian for the relevant ATNS Quality Procedure. Monitor and ensure that Continuous Improvement Reports (CIRs) are continuously followed up on.People Management: Supervise the RUS Operators in accordance with HC policies and processes. Ensure that new employees have been properly on-boarded and trained prior to commencing work. Monitor the time and attendance of subordinates.Minimum Requirements• Call Center qualification will be an advantage• At least 5 years' administrative experience within Air Traffic Services (ATS)• Knowledge of rostering principles and the Air Traffic Services (ATS) regulatory guidelines
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