Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart, Join us and become a Heartist.Job DescriptionWe are seeking a highly organized and customer-focused Rooms Division Manager to join our team in Mysuru, India.
As a key member of our management team, you will oversee all aspects of the rooms division, ensuring exceptional service standards and operational efficiency.Lead and manage all sections of the Front Office, including reception, concierge, and housekeeping departments.Develop and implement strategies to maintain and improve overall service standards.Create and foster a performance-driven culture that meets the business objectives of key stakeholders.Oversee quality control of product and service delivery within the rooms division.Analyze department performance metrics and implement improvements as needed.Collaborate with other department heads to ensure seamless guest experiences.Manage budgets, forecasts, and financial performance of the rooms division.Train, mentor, and develop staff to maintain high standards of customer service.Handle guest complaints and resolve issues promptly and professionally.Ensure compliance with all safety and security procedures.QualificationsBachelor's degree in Hospitality Management or related field.Minimum of 3 years' experience as a Front Office Manager in international premium and luxury brand hotels.Proven track record of strong people leadership skills and ability to manage a multi-skilled team.Proficiency in Opera Property Management System (PMS), with cloud-based Opera experience preferred.Excellent communication and interpersonal skills.Strong problem-solving and decision-making abilities.In-depth knowledge of hospitality industry standards and best practices.Ability to work flexible hours, including evenings, weekends, and holidays.Demonstrated commitment to delivering exceptional customer service.Proficiency in Microsoft Office suite and other relevant hotel management software.Fluency in English; knowledge of additional languages is a plus.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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