Job title : Road Freight Ops Manager – Domestic and Cross border
Job Location : Gauteng, Johannesburg
Deadline : January 04, 2025
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In this Road Freight Ops Manager – Domestic and Cross border position You will coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform. You will ensure that Saloodo! provides a consistent customer experience to carriers and shippers – considering local requirements as needed. You will identify new opportunities to grow and expand the customer base, actively engaging with customers to develop our business. You will monitor the day-to-day operations of the team to provide smooth logistics operations. You will supervise and resolve issues in the delivery of activities to ensure smooth operational flow. You will ensure planning and management of human resources, materials, and logistics infrastructure to deliver logistics services to our clients. You will support other team members by supervising operations and providing backup for absence/peaks in operational activities. You will conduct regular reviews with carriers on operational performance and delivery against the agreed performance objectives. You will analyze daily, weekly, and monthly development of key KPIs. You will support business development/account management on contractual/commercial issues and customer/carrier renewal planning. You will identify and propose opportunities to grow business with and retain the existing customer base, and support development and execution of the customer business plan. You will communicate policies and ensure compliance with company/local statutory obligations and legislation related to safety, health, security, environment, and quality. You will detect issues, identify opportunities, and implement practices focusing on delivering improvement and enhanced productivity. You will actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers, and carriers to drive the success of the Saloodo! platform. You will manage country teams who perform day-to-day responsibilities such as customer service, incident management, or carrier review meetings. You will establish regular carrier meetings and ensure that these are conducted for all key carriers. You will oversee, develop, and manage all road freight operations.
Now, here's what we need from you. Extensive knowledge in export & import Operations Admin user capability on SALOODO! Good administration skills Great command of Microsoft Office applications (especially Excel) Excellent management skills Good time management skills Customer Management Skills Be able to communicate with customers effectively and have a great telephone etiquette. Be a team player. Be able to work under pressure and be an achiever. Must be self-motivated. Must have good inter-personal skills. Good negotiating skills and be able to influence customers & suppliers. Ability to work unsupervised. High level of attention to detail Achievement oriented 7 years' experience directly related to the duties and responsibilities specified Must have a tertiary education including Degree an advantage.
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