Rma Technician 6-Months Contract

We are looking for a dedicated and detail-oriented RMA Technician to join our client in the security and technology industry. The ideal candidate will have a technical background and a passion for troubleshooting and repairing electronic devices.Key Responsibilities:- Troubleshooting and Repair: Adhere to the SLA to troubleshoot and repair/replace company products at the component level efficiently, including tasks such as replacing flash chips.- Client Training: Occasionally visit clients across South Africa to provide training on product repairs and maintenance.- Fault Management: Record and manage faulty devices and spares using the company's internal system, ensuring accurate tracking and reporting.- Documentation: Prepare necessary paperwork, including weekly reports, operations manuals, and repair handbooks, in line with company procedures.- Quality Analysis: Provide product quality analysis reports to the headquarters as requested.- Training and Development: Complete all required product training courses and successfully pass the examinations.- Additional Tasks: Perform other tasks as directed by your manager, including managing device records in the RMA system and assisting with swap-out processes.- System Updates: Record and update the status of devices awaiting repair, spare parts, or swap-outs in the RMA system, and ensure clear communication on each case.- Process Improvement: Assist in finalizing the swap-out flow chart and support in recording all swap-out devices in the RMA system.Requirements:- Technical qualification or equivalent experience in electronics or IT.- Strong problem-solving skills with experience in component-level repairs.- Excellent communication skills and the ability to provide training to clients.- Proficiency in record-keeping and using internal management systems.- Willingness to travel within South Africa as needed.- Ability to work independently and as part of a team, with a proactive approach to tasks.