Main Purpose of Role
Responsible for the internal legal support required by Attorneys / Managers/Candidate Attorneys. Ensuring compliance with internal department's standards of delivery, copying and collating of documents as well as specific attention to compliance with court requirements and the cost effective management of all matters being produced in order to decrease time to cash with minimum delays. All tasks to be executed in line with the Standard Operating procedures of Munnik Basson Dagama Inc.
• Execute and exceed on defined deliverables within the realm of the law firm's strategies
• Fulfil the operational requirements within agreed time frames and provide updates on completion.
• Telephonic engagement with consumers, leveraging legal process, to negotiate suitable payment arrangements and also to settle claims timeously where legal process has or is to be implemented. Making and receiving calls when required to do so
• Using alternative contact methods (including Whatsapp, T-Forge, 3CX and e-mail) to improve contactability.
•
Daily resolution of queries and monitoring frozen matters and closures
(including query inboxes) and daily feedback to the manager
• Daily response to incoming correspondence and reporting to the manager
• Build strong relationships with all stakeholders e.g. : third parties and clients
• Regular reporting and influence on the reporting in your space
• Ensure that Financial targets are achieved – daily, weekly, monthly
• Assessing merits and quantum for submission and negotiations of claims including criteria to abandon claims
• Any other administrative tasks required by management
• Individual tracing on targeted population of accounts
• Adhering to all compliance, legislative and regulatory requirements.
RMO
• Working campaigns on a daily basis within the necessary treatment framework when scheduled and provide comprehensive feedback to management.
• Adhering to daily/weekly/monthly call standards as set by management.
• Building strong relationships with debtor/consumers to ensure regular payments
• Quality feedback on queries as per the standard operating procedures for Munnik Basson Dagama Inc
• Will be required to maintain payer base and ensure activation of new payers
• Will be required to negotiate settlements on a monthly basis
• Will be required to review monthly payments in order to increase
• Follow up on all settlements in the LCD portfolio with the aim of immediate payment
• Proper recordkeeping of all actions and feedback via alternative contact methods.
• Comprehensive tracing to increase contact
LPO
• Interpret COB's, pre assessment and application forms as well as statements and terms & conditions on various mandates
• Verification of all required data for default judgment process, compiling data sheets and timeously submission to managers
• Deliver summons as well as judgment packs to attorneys within the agreed time frames
• Regular follow up on all processes drafted, served, not served, application for default judgment
• Follow up on exceptions where no feedback is received within the legal benchmarks.
• Individual tracing on targeted population of accounts
Required Minimum Education Experience
• Grade 12
• Paralegal Diploma
• Knowledge and understanding of debt collection and emolument attachment order collections
• Knowledge of Insured claims re merits and case law
Required Minimum Work Experience
• 1 - 2 years' experience in a Collections and Knowledge of Legal Collections Process (preferable)
• Strong administrative background
• Understanding of the recovery handling process
• Computer literacy ( Excel, MS word)
• Understanding of the claims handling process
Technical and Behavioural Competencies Required
Technical
• Deep understanding of the strategy of the department
• Ability to analyse data for strategy purposes and compilation of reports
• Competent operational deployment
• Excellent verbal, written and communication skills
• Knowledge and understanding of the following legislation:
• Prescription Act
• Knowledge of internal audit and client system
• National Credit Act, Debt Collectors Act, FICA
• Magistrate's and High Court Act, Rules and Procedures, Municipal debt
control and by-laws, Municipal system Act, CPA, Companies Act
• Understanding of the Tracing tools:
• Experian, XDS, Traceps, Company searches, Deeds office searches, Metonymy.
• Analytical
• Writing and Reporting
• Presenting and communicating information
• Deciding and initiating action
• Entrepreneurial and Commercial Thinking
Behavioural
• Excellent administration skills
• Attention to Detail
• Multi – tasking
• Stress Tolerance
• Excellent negotiation skills
• Deciding and Initiating Action
• Problem Solving
• Relating and networking
• Persuading and influencing
• Planning and organizing
• Delivering results and meeting client expectation
• Coping with Pressure and setbacks
• Working With People
• Formulating Strategies and concepts
• Peer to peer development
Key Performance Areas
Manage Cash Collections / Legal Process
• Compilation and preparation of Summons and Judgment packs
• Proper communication by way of correspondence in response to queries
• Ensuring that all necessary correspondence are scanned and saved for record purposes.
• Bespoke usage of Omni channel and updating of Cheetah
• Compiling and save keep of information for court processes
• Reach the daily and monthly targets of drafting as well as calling
• Ensure that the work process complies with legislative and court requirements.
• Monitoring of all recovery stats and quality on a daily basis
• Provide feedback to management of negative trends and suggestions on arresting trends
• Correct inaccuracies on work done as well as errors which will be pointed out by other stakeholders
• Verification of all summons info when compiling sheriff and correspondent packs
• Arrange for repayment schedules based on debtors' financial situation, merit and quantum assessment
• Meet quality standard with regards to the call scripts
• Confirm right party contact and update system details
• Probe and determine reason for non-payment and update the system accordingly
• Negotiate payment arrangement with the debtor within set mandates
• Educate debtor on legal collections process and result of non-payment
• Confirm and/or update debtor's details:
o Banking details
o Employee Information
• Repayment method and frequency (weekly, fortnightly or monthly)
• Load Promise To Pay (PTP) on system as agreed with debtor
• Capture notes on system regarding important information and arrangement with debtor
• Summarise and confirm payment arrangement with debtor and reiterate legal collections process
• Save the account according to the appropriate metal state
• Update cheetah and cheetah legal with correct status and workflow
• Update required magic data fields
• Deep understanding of product and process knowledge
Book /File Management
• Update notes (flags) relating to the relevant status of accounts in accordance with legal flow requirements on Cheetah
• Coordinate and distribute legal documents to the appropriate department within the portfolio.
• Update and manage the Legal filing system.
• Update new contact information or addresses on Cheetah.
• Update all required info on all required systems
• Relationship Management
• Give input on Legal operational issues to Team Leaders and Managers
• Escalate complaints / queries from various stakeholders that cannot be dealt with on this level(internal & external) to the Attorney
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