Santam Broker Solutions has a position available for a Risk Assurance Specialist who will be based at Hill on Empire in Parktown. This position falls under the Quality Assurance function, which operates with a management mandate, providing an independent, objective assurance and advisory services to assist business in enhancing the overall operational governance, quality and service standards. We are looking for a highly professional and driven individual to assume this role reporting to a Quality Assurance Manager.
JOB RESPONSIBILITIESThe successful incumbent will be required to perform quality assurance and due diligence reviews on all portfolio administration business. The scope includes:
Verification of business partner's application against their underwriting, premium collection, claims mandate finance and systems utilised.Performing quality assurance reviews to provide independent assurance and advisory services to assist business in enhancing their overall operational governance processes, quality and service standards.Support the Business to discharge their responsibilities relating to the compliance risk management process as required by relevant regulatory requirements, applicable codes of conduct and minimum standards.QUALIFICATIONS AND EXPERIENCEKnowledge of risk management and risk management practice.Exposure to a Quality Assurance environment and Internal Audit.Underwriting, premium collection and claims business experience.Knowledge of FAIS.Understanding of the regulatory and business environment of the Short-Term Insurance industry.IT Governance & Information Systems Audit.SKILLSAbility to design, document and perform risk based audits.A good knowledge of the business and the ability to evaluate risks.Ability to take a holistic view of the organisation in determining and positioning compliance risks.Ability to identify strategic issues through critical reasoning.Ability to effectively influence across all relevant levels within the business unit, including senior and middle business management.Ability to effectively plan and set priorities for self and engagement team.Results oriented with a strong deadline focus.Ability to build strong relationships and to work with others towards shared goals.Team player able to collaborate and support colleagues and peers across the organisation, while still being able to work independently when needed.Flexible and open to change and innovation.Good negotiation and problem-solving skills.Strong attention to detail.Good report writing and presentation skills.Strong analytical skills.COMPETENCIESCore Competencies:
• Business acumen
• Innovative thinking
• Building relationships, collaborating and influencing others
• Customer focus
• Managing complexity
• Delivering results
• Critical / analytical thinking
• Living the Santam values
• Report writing
• Adapting and responding to change
• Performing under pressure
Technical Competencies:
• Insurance regulation
• Project management
• Risk assurance and management
• Integrity and ethics
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