Risk Administrator (Porth Elizabeth)

Hello… an exciting new opportunity has just become available in our Hollard Insure, East Coast area.
 We are looking to recruit a Risk Administrator.
  Role Objectives: Dealing with daily scheduling and capturing of Risk Surveys to be conducted on behalf of the branch and the Risk Surveyors.
  Key Responsibilities: Delivering a reliable administrative support and customer service and improving the overall customer relationship to all the business units.
Acknowledging customers and brokers promptly and treating them in a courteous manner.
Maintaining records and carrying out customer transactions within authorized limits and update systems regularly.
If any documentation is outstanding for longer than the required SLA, to escalate to correct level for assistance.
Ensure efficient and effective reporting back to clients, business units, surveyors.
Document all evidence for reference and specify if any escalations and or business decisions have been made.
Effectively manage complaints according to the agreed process and ensure feedback to client and or surveyor.
Effective adherence to processes & quality standards according to the standard operating procedure and as measured by QA.
Take ownership of queries and offer possible solution to the various stakeholders and of clients and ensure all urgent queries to be resolved.
Ensure all messages left by clients and or other business units are being attended to within the agreed time limits.