Key Performance Areas Report on statsMaintain the smooth running of the departmentPerform departmental administrative dutiesManage and AuthoriseCollections Control Key Tasks Report on stats Receive departmental statsDaily, weekly and monthly stats reportingCompile reportingVerify statsResponsible for sending stats to the DirectorsEdit and run scripting of the Group Schemes ReportsCompile unpaids reportsMetric reportingHR Leave reportingCompile NBC group files (receive files from FTP)Various and numerous adhoc requests (daily, weekly and monthly, consisting of Excel assistance and writing scripts for data extracts, etc) Maintain the smooth running of the department Maintain strict adherence to Policies and ProceduresProvide, agents and/or service providers with feedback with regards to the claims progressAssist with backlogsAllocate workloadMonitor workload of agentsLiaise with departments with regards to any claims related queriesConduct meetingsPerform cross-training within the departmentConduct monthly performance reviewsConduct 'return to work' meetingsMonitor accuracy of reports and database information Perform departmental administrative duties Compile daily, weekly, monthly and ad hoc reportsConduct spot checks on stats reportsSetup SOP's and process flowsCheck biometric reportsMaintain up to date filling systemsCheck and approve leaveAssist and facilitate Audits Manage and Authorise Authorise Receipt paymentsAuthorise Reconcile paymentsResolve discrepanciesAuthorise credit and debit notesManage and authorise Statement/ Bordereaux accuracyManage and authorise all payments to be received from employees at the agreed dateManage and authorise all payments must be fully reconciled according to balancing employer payment scheduleManage and authorise all creditors to be refunded before the next statement/ Bordereaux dateManage and authorise Statements / Bordereaux to be delivered to employers at the agreed datesManage and authorise Statements/ Bordereaux to be accurate and reflect all received change requestsManage and authorise Arrears to be resolved monthly (overall portfolio arrears to remain under 1%)Manage Communication with GroupsManage the collections process, systems and relationships with service providersOversee strategic flow of the collectionsOversee Revenue Administrators and Liaison with DevelopmentAssessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems Essential Qualifications MatricDiploma OR Degree in maths, statistics/ computer scienceMySQL qualification Desirable Qualifications BCOM Management or BCOM Accounting Essential Experience 2 year analytical experience Desirable Experience 5 year process flow experience Knowledge and Skills Excellent spelling skillsExcellent communication skillsStrong analytical skillsGood numerical skillsCritical thinker and doer Attributes Attention to detailHigh levels of accuracyHigh levels of confidentialityMethodicalSelf – motivatedHonest, hardworking and humble#J-18808-Ljbffr
