Please note that this position is based in The Middle East, relocation, accommodation and additional benefits apply.
A trusted and well established client of ours in The Middle East is seeking an experienced Revenue Cycle Management Manager (Chartered Accountant).
The function of Revenue Cycle Management Manager is to manage the organisation's Revenue Cycle Department and to ensure that all business-related processes are smoothly implemented in line with the organisation mission, vision and values.This position is responsible for the all Revenue Cycle Department activities, including but not limited to reservations for hospital services, pre-admitting patients, verifying insurance eligibility, admitting outpatients and inpatients.
Primary Duties and Responsibilities:Identifies and participates in short- and long-term goal development.Ensures that all business centre/ RCD activities are of the highest quality and performed in an efficient manner.Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilisation of space, time, supplies, and equipment.Provides direction and guidance to Revenue Cycle Department staff.
Direct and coordinate all scheduling, admission, discharged and corresponding financial services and activities of the patient within the organisation.Responsible for all the Revenue Cycle Department activities and functions related to verification, approval and extension of insurance eligibility for outpatient and in-patient related services.Responsible for all the Revenue Cycle Department activities and functions related to the processing of in- coming patient referral from Ministry of Health (MOH), KF Medical City and other affiliated governmental and private healthcare organisation.Ensures that the Revenue Cycle Department Staff are collecting accurate information from the patient and organisations and documenting correctly into the computer system.Responsible for supervising and assisting the Revenue Cycle Department staff concerning issues such as conditions of admissions, consent forms, patient's rights and responsibilities, confidentiality and privacy of patient information, and other relevant hospital policies and procedures.Maintain interface with physicians, patients, and administrative staff to provide information and to resolve problems relating to outpatient and in-patient services.Collect and analyse data for the preparation of composite reports and special projects (i.e., new and current service costing, bed management improvement projects and etc.
).Assists in updating the Revenue Cycle Department policy and procedures as needed.Responsible for maintaining and updating data base related to insurance policy (new and old subscribers).Ensure staff treats patients and their families with respect and dignity.Maintain and/or improve customer service policy to ensure patient satisfaction.Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.Ensure department documentation meets current standards and policies.Ensure availability of all department resources.Directly responsible for all personnel actions including, but not limited to hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports.Enforces regulatory and compliance requirements (MOH, accreditation, etc).
Accountable for understanding, enforcing, and following all internal controls, particularly as they relate to cash management policies and procedures.Responsible for the safety of patient valuables.Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
Specialized Knowledge/Skills:With Excellent interpersonal skills.Excellent verbal and written communication skills; ability to speak and write clearly and concisely.Strong understanding of healthcare safety, operations, and programs.Skilled in working with spreadsheets, databases, and power point presentationsMedical terminology knowledge / Medical BackgroundAbility to organise and prioritiseStrong customer service background and experienceAbility create and apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments, and maintaining records and formsKnowledge and ability to apply situational leadership skillsAbility to effectively lead teams and establish and maintain effective relationships with other personnelKnowledge of general accounting principles Education/Licensure:Bachelor's degree or Master Degree in Business Administration or equivalent field or in Medical Field.
Professional Experience:At least 2-5 years progressive experience as Revenue Cycle Management Manager in healthcare setting.
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