Retention Manager – Johannesburg

Job summary: A large established company is looking for a Retention Manager to assist the business to retain their existing customers and optimizing them throughout their lifecycle . Responsibilities:  End-to-end retentionImplementing, monitoring and reporting.Execute robust retention-based marketing strategies across a wide range of channelsDrive strategy to support operational excellence and business transformationDrive optimization through relevant and innovative business conceptsStay abreast of technologyEnhance customer experience & offeringsCollaborate with key stakeholders to ensure we are maximizing customer experience, efficiency, profitability, and productivity Job type: Permanent Business travel: No Remuneration: Salary of up to R65,000 per month depending on experienc CANDIDATE REQUIREMENTS Qualifications: Degree or diploma in Marketing, Communications and/or Business Management (NQF 5). Experience: At least 2 years' experience in a similar role.Prev experience in CRM related campaigns that revolve around retentions and acquisition offersExperience in CRM related platforms, online Gaming Platforms, Microsoft to a skilled degreeBI and project management to a degree that involves Retentions processes.Knowledge of data analyticsKnowledge of front end and back-end web design (WordPress, Strapi or similar)Google Analytics, Google Search, Google Ads, Facebook Business MetaSocial media: Facebook, Twitter, Youtube and Instagram Personal attributes: Work as part of a team or individuallyDeliver high-quality outputs consistently and accurately
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