Retention Manager Ikapa

Retention ManagerWorking for a digital bank revolutionising the financial industry. As the Retention Manager, you will play a crucial role in managing our customer lifecycle analytics and driving our monetisation strategies.Qualifications:3+ Years in a retention-related rolePrevious start-up experience beneficialStrong business acumen, executing programs to boost organisational growthRole and Responsibilities:Collaborate with the product team to improve app monetisation opportunities and increase Average Revenue Per User (ARPU).Utilise in-depth analyses to optimise customer experiences, boost retention, and satisfaction.Map the customer journey, identifying opportunities for enhancing customer delight and creating sticky experiences.
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