Job Classification REQ-134353- Lerato Sithole Location: Durban- KZN Cluster: Nedbank Wealth- Insurance Closing Date: 24 June 2024 Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical FAIS Affected- Yes Job Purpose To design and implement customer retention strategies to increase loyalty and retain business on short- and long-term insurance products.Job Responsibilities Analyse customer feedback, negotiate with customers, implement retention strategies.Deliver and achieve all daily, weekly and monthly retention/sales opportunities by following business unit sales strategy.Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within retention/sales portfolio.Deliver agreed results through input to client financial analysis.Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.Educate clients on the product offering by presenting them with the relevant information.Ensure retention of clients full banking relationship through client service and client contact.Plan and implement effective prospecting activities by identifying and responding to business opportunities.Ensure all client details are correct by capturing details correctly at application stage.Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.Finalise client transactions by ensuring client signature for final product is accepted.Ensure effective administration and controls portfolio by checking securities and complying with FICA & FAIS requirements.Meet requirements of product applications by providing all required documentation.Bank queries and Bank Codes.Resolve client queries by following business procedure and keeping client informed.Act as client's banking partner by taking responsibility for providing regular feedback.Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Diploma Essential Qualifications 120 FAIS credit Qualifications in Insurance and / equivalent RE5 Minimum Experience Level 2 years' long-term and short-term sales experience in insurance.2 years' retention experience.Technical / Professional Knowledge Administrative procedures and systems Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Banking knowledge Banking procedures Cluster Specific Operational Knowledge Business principles Business terms and definitions Governance, Risk and Controls Behavioural Competencies Building Customer Loyalty Communication Technical/Professional Knowledge and Skills Managing Work Adaptability Quality Orientation --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566
