Retail Travel Specialist

Inbound Tour Company is looking for an experienced Retail Travel Specialist. This role is based in Sandton. Experience required: Minimum of 3 5 years of previous inbound tour consulting experience required Tourplan advantageous WETU Good understanding of terms and conditions, product knowledge, third-party destinations Understanding of travel industry channels A passion for delivering service excellence A good knowledge of South Africa, Southern and East Africa Duties include: Creative planning and designing of itineraries Managing the reservations process for bookings in a manner that ensures guest budget is achieved Handling of bookings from quote to finalising, invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of products and services ensuring the best possible safari for the guests