Retail Store Assistant - Boardwalk Mall - Gqeberha

Job title : Retail Store Assistant - Boardwalk Mall - Gqeberha
Job Location : Eastern Cape,

Deadline : December 21, 2024

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Minimum Requirements:
Essential:


Grade 12 / Matric
Basic computer skills (Word, Excel and Outlook). SAP.
Retail experience


Job Description:


Manage and report all customer complements and complaints to management.
Establish a professional relationship with customers.
Ensure all customer stock queries are dealt with and resolved.
Maintain effective external communication with customers when they require feedback.
Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
Adhere to the customer turnover per hour rate as per company benchmark.
Manage the shorts and overs at the point of sale, including the floats.
Manage refund and return transactions.
Ensure that back shopping and returned goods are handled correctly.
Verify and review deliveries and invoices for total accuracy.
Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
Manage and control high risk stock
Prepare the run reconciliation on a daily basis.
Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
Maintain effective liaison between relevant parties.
Maintain effective document control including but not limited to float, petty cash, cash on hand.



Store Keeping/Procurement  jobs