Job Purpose: The core job purpose of a Retail Guarding Officer is to ensure the safety and security of customers, employees, and assets within the retail environment. This includes preventing theft, deterring criminal activity, responding to emergencies, conducting surveillance, and maintaining a visible and reassuring presence.
Key Responsibilities: Security Monitoring and Surveillance:
Conduct regular patrols of the retail premises to monitor for suspicious activities, theft, or vandalism.
Utilize security equipment such as CCTV cameras and alarm systems to maintain a secure environment.
Respond promptly to security incidents and alarms, taking appropriate action as per company protocols.Loss Prevention:
Implement and enforce loss prevention measures to minimize shrinkage and theft within the store.
Perform bag checks and monitor customer exits to deter theft and ensure adherence to store policies.Customer and Staff Assistance:
Provide assistance and guidance to customers and employees regarding security-related concerns or inquiries.
Maintain a professional and approachable demeanor while interacting with customers and staff.Emergency Response:
Act swiftly and decisively during emergencies such as medical incidents, fires, or security breaches.
Coordinate with emergency services and management to ensure appropriate responses and resolution.Report Writing and Documentation:
Accurately document all security incidents, observations, and actions taken in detailed reports.
Maintain daily logs and records of security activities, ensuring completeness and accuracy.Collaboration and Communication:
Collaborate effectively with store management, fellow security personnel, and law enforcement agencies as needed.
Communicate security concerns, updates, and recommendations to management and relevant stakeholders.Adherence to Policies and Procedures:
Enforce company policies and procedures related to security, safety, and operational protocols.
Stay informed about changes in security regulations and standards, ensuring compliance at all times.Minimum Requirements: 2 years of previous retail guarding experiencePSIRA Grade CMatric certificate is preferred, but not essentialMust be able to effectively communicate and write in EnglishMust reside close to the premises, as jobs are self-postingCandidate must reside in the Strand area.Must be in a physically healthy condition (no underlying medical conditions)P.S ONLY CANDIDATES WHO MEET THE ABOVE REQUIREMENTS WILL BE SHORTLISTED.
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