We are looking for a Retail Star to join our team in Queenstown!About the JobThe Outpost is a family-run business with a goal of being on the front lines of ethical trading. We are in business to help, and in order to do this, we are looking for amazing and inspiring people to join the team.
Build Better RelationshipsIn retail, our best product is the genuine service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked and cared for.
We use Business to improve communities and environments through ethical trading.Our stores not only serve their communities but also help support a wide network of small-scale creative people around the world. We strive for deep connections to the people, places, and communities our products are made in, and we are proud to say that we genuinely make a difference.
Not Bound by Convention:Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our people. Every employee is empowered to make autonomous decisions in line with our mission and values.
WHO WE'RE LOOKING FOROur retail stores are where our vision comes to life, and as part of our sales team, you are at the front embodying the brand and story for our customers. You focus on building relationships, welcoming, assisting, and engaging with people by providing a positive experience for everyone who comes in—ensuring that the customer's needs are understood and met. You share your knowledge of our core values and products and contribute consistently to a team that is responsible for the store's success through customer service, merchandising, operations, events, and ethical trading.
SUMMARY - ABOUT YOU AND YOUR UN-CONVENTIONAL SERVICEYou engage with customers through listening to their specific needs, then recommend, select, inspire, and help them with kindness and creativity.You use the company's mission and core values as guides for decision-making and act as a brand advocate.Extend an invitation for future brand engagement through our Outpost Tribe program.Handle product returns professionally.Maintain a positive attitude at all times.Ensure accuracy in all point of sale operations and transactions.Accurately fulfill any time management or product handling programs.Always strive to never leave a job undone and complete it to the best of your ability.YOU ARE ACTION-ORIENTED AND TAKE INITIATIVEYou support and strive to achieve all store goals.You merchandise the store during downtimes through folding, hanging, and re-stocking.YOU ARE SOMEONE WHO CARESYou strive to do good things and to better your environment and community.You take pride in your work and use your time wisely.You care about people.PHYSICAL REQUIREMENTSAble to stand/walk for extended periods of time on the sales floor.Continually able to reach overhead, bend, squat, kneel, and carry products necessary for customer service, inventory stocking, and store merchandising.Able to regularly perform store maintenance jobs: sweep, vacuum, empty rubbish, clean.SCHEDULEOur stores are open seven days a week. The number of scheduled hours per week varies with session and how busy it is. You must be available to work a minimum of one weekend day, one opening shift, and one closing shift per week. You must be able to arrive at work on time or provide notification in advance if absent or late.
APPLICATION PROCESSWe are living in a world that is changing faster than ever before... That's a fact! For us, these changes are not a threat but opportunities. Evolution, curiosity, creativity, and a good attitude are the ways we will survive this, and we are looking for the right people to help. If this speaks to you, then please apply through the form below.
We also would like to know what makes you get up in the morning, whether that's surfing, getting outdoors in any way, painting, getting creative, coding, or music. So we are asking applicants to not only attach their CV but also to link one YouTube video that inspires them as part of their cover letter.
Once you submit your application, you will receive a confirmation email. We will carefully review your application and respond personally to applicants that best match the qualifications for the position. We consider all qualified applicants for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other factors.
Thank you for your interest in working at The Outpost
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