JOB DESCRIPTION Job Title Sales Assistant Department Retail Reporting Line Store Manager Occupational Level Skilled Technical Qualifications Matric Experience Sales experience; 1 years sales experience Skills Administrative skills Stock-take Health and Safety standards Computer Literate Competencies Energetic Sociable Interpersonal skills Organised Attention to detail Customer oriented Communication Output Weight Measurement Criteria Tasks Kiosk Management 25% Kiosk operating hours Open Kiosk 15 minutes before mall opening Ensure that Kiosk Is always attended to Manage cash Complete daily cash-ups Deposit cash Sales Assistance 30% Product knowledge Keep abreast with products in order to effectively market to customers Meet sales targets Apply LEAF sales techniques Gain an understanding of customers in order to utilise targeted sales Customer relations 20% Customer retention Assist customers in a courteous, professional manner Listen and understand what customers require Customer satisfaction Provide meaningful support to customers Report customer complaints in writing timeously and accurately Self Development 5% Developing skills by keeping abreast with retail trends Behavioural Indicators Output Weight Measurable Teamwork 5% Collaborate with colleagues to achieve a common goal or complete the task at hand in the most efficient manner Assist colleagues by being helpful, communicate effectively and listen attentively. Integrity 5% Show a strong and consistent to strong moral and ethical principles Be true to own and company values Respect 5% Treat all colleagues and external parties with respect and compassion Maintain a positive approach, be kind and treat others as you would want to be treated. Honesty 5% Conduct which is loyal, fair, sincere and trustworthy Keep your word, honour commitments and take responsibility