Job Description Red Ember recruitment is looking for a Retail Sales Assistant for the mall in Hermanus. Ensures satisfied customers all of the time by providing legendary service when customers visit our store and purchase our clients products.
SALES Achieve individual sales targets as per sales plan.
Process sales and returns according to procedure on the POS system.
Process discounts according to negotiated percentages approved by Line Manager.
Calculate purchase price in Rands when payment in a foreign currency.
Promote VAT refunds to tourists to encourage the sale.
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CUSTOMER SERVICE Provide professional customer service by describing benefits of various lenses and frames, replacing screws, adjusting frames and identifying other special customer needs.
Display a gracious, courteous and polite manner when interacting with all customers.
Dress in a neat and presentable manner, wearing name badge at all times.
Explain "Our Look Good, Feel Good Guarantees" to customers.
Receive and receipt returns, exchanges, damages or repairs under warranty, according to company policy, keeping the customer informed of processing time.
Assist customers with special orders by completing paperwork and informing them of process and waiting period.
Educate customers about our products through story telling.
Build memorable customer experiences while creating emotional connections with all customers STORE OPERATIONS Open and close the store according to established guidelines and stipulated times.
Ensure store is locked, displayed and secured according to plan, protecting company assets.
Cash up after each shift with all unders and overs dealt with before leaving the store – ensuring sufficient cash float and change on hand.
Complete EOD reconciliation.
Adhere to good housekeeping principles – keep shop floor and displays clean and tidy.
Hotspot - Ensure task completion on time as per the hotspot instruction/guidelines.
STOCK CONTROL AND DISPLAY Receive, inspect and check new stock.
Query variances with Head Office and report to Line Manager.
Daily stock count at beginning and end of shift.
Report stock discrepancies and complete paperwork.
Prepare write-offs for approval by Site/Centre Manager.
Handle stock and maintain displays with care to prevent damage.
Keep products clean and display according to guidelines with labelling in place, gaps filled and back-up stock neatly stored.
Take precautions to prevent theft of stock, especially where displays are not locked up.
Requirements Matric 1 to 3 years work experience in retail.
ZR_1847_JOB Benefits Provident fund + incentives Requirements Matric 1 - 3 years work experience in retail
